HelpWiki Highnix - User contributions [en]

Process the Sales Order

2026-04-21T09:35:14Z

Khkoh: /* Processing the SO Documents */

__FORCETOC__

== Processing the SO Documents ==
# In the table (Fig 1), click on the Order ID to process the corresponding document.
# Depending on the type of Sales Order (SO), the system behaves as follows:

# '''New Sales Order'''
## A new Sales Order entry screen will be opened.
## A modal (small pop-up window) containing the SO information will also be displayed.
## The user can populate the Sales Order based on the data extracted from the received order. The details may be reviewed and amended before confirmation.
## Click the '''Place Order''' button to confirm and create the SO in the system.
# '''SO Change'''
## The existing Sales Order will be retrieved for amendment.
## A modal (small pop-up window) containing the SO information will also be displayed.
## The user may modify delivery dates, item quantities, and prices as required.
## '''Note:''' Delivered quantities cannot be changed.
# '''SO Cancellation'''
## The original Sales Order will be retrieved.
## If the cancellation request is accepted, click the '''Cancel Order''' button.
## '''Note:''' Only the remaining (undelivered) balance quantity can be cancelled.
## Once the cancellation is successfully processed, the SO will be considered closed.
# '''SO Balance'''
## This document represents the remaining balance quantity of a previously issued Sales Order.
## It is typically sent by the buyer after partial deliveries have been made.
## The system will retrieve the original Sales Order together with the current outstanding balance.
## The user can compare the system's outstanding balance with the latest information provided by the customer.
## The user should review the remaining quantities carefully.
## Once confirmed, the updated balance will be used for subsequent deliveries and invoicing.
## '''Note:''' The SO Balance document does not create a new Sales Order. It is used only for comparison with an existing Sales Order. The maximum quantity that can be invoiced will be capped based on the Order Balance received.
[[File:Incoming PO or Sales Order.png|none|thumb|800x800px|Fig 1.]]
Go to next topic: [[Sending of Customer Purchase Order Status]]

Process the Sales Order

2026-04-21T09:32:43Z

Khkoh: /* Processing the SO Documents */

__FORCETOC__

== Processing the SO Documents ==
# In the table (Fig 1), click on the Order ID to process the corresponding document.
# Depending on the type of Sales Order (SO), the system behaves as follows:

## '''New Sales Order'''
### A new Sales Order entry screen will be opened.
### A modal (small pop-up window) containing the SO information will also be displayed.
### The user can populate the Sales Order based on the data extracted from the received order. The details may be reviewed and amended before confirmation.
### Click the '''Place Order''' button to confirm and create the SO in the system.

## '''SO Change'''
### The existing Sales Order will be retrieved for amendment.
### A modal (small pop-up window) containing the SO information will also be displayed.
### The user may modify delivery dates, item quantities, and prices as required.
### '''Note:''' Delivered quantities cannot be changed.

## '''SO Cancellation'''
### The original Sales Order will be retrieved.
### If the cancellation request is accepted, click the '''Cancel Order''' button.
### '''Note:''' Only the remaining (undelivered) balance quantity can be cancelled.
### Once the cancellation is successfully processed, the SO will be considered closed.

## '''SO Balance'''
### This document represents the remaining balance quantity of a previously issued Sales Order.
### It is typically sent by the buyer after partial deliveries have been made.
### The system will retrieve the original Sales Order together with the current outstanding balance.
### The user can compare the system's outstanding balance with the latest information provided by the customer.
### The user should review the remaining quantities carefully.
### Once confirmed, the updated balance will be used for subsequent deliveries and invoicing.
### '''Note:''' The SO Balance document does not create a new Sales Order. It is used only for comparison with an existing Sales Order. The maximum quantity that can be invoiced will be capped based on the Order Balance received.

[[File:Incoming PO or Sales Order.png|none|thumb|800x800px|Fig 1.]]
Go to next topic: [[Sending of Customer Purchase Order Status]]

Process the Sales Order

2026-04-21T09:18:29Z

Khkoh: /* Processing the SO Documents */

__FORCETOC__

== Processing the SO Documents ==
# On the table (Fig 1), Click on the order ID to process the corresponding document.
# Depending on the type of SO, the system will behave as follows:
## '''New Sales Order'''
### A new Sales Order entry screen will be opened.
### Along with the entry screen, there will be a modal (small pop-up windows) which contains the SO information details.
### The user can based on the data extracted from the order received and populate the sales order data. Before it is comfirmed, the user may amend the details if required.
### Click on the '''Place Order''' button to confirm and create the SO in the system.
## '''SO Change'''
### The existing Sales Order will be retrieved for amendment.
### Along with the data entry screen, there will be a modal (small pop-up windows) which contains the SO information details.
### The user may modify delivery dates, item quantities, and prices as required.
### '''Note:''' Delivered quantities cannot be changed.
## '''SO Cancellation'''
### The original Sales Order will be retrieved.
### If the cancellation request is accepted, click on the '''Cancel Order''' button.
### '''Note:''' Only the remaining (undelivered) balance quantity can be cancelled.
### Once the cancellation is successfully processed, the SO will be considered closed.
## '''SO Balance'''
### This document represents the remaining balance quantity of a previously issued Sales Order.
### It is normally sent by the buyer after partial deliveries have already taken place.
### The system will retrieve the original Sales Order together with the current outstanding balance.
### The user can compare the current outstanding balance in the system with the latest information provided by the customer.
### The user should review the remaining quantities carefully as necessary.
### Once confirmed, the updated balance will be used for subsequent deliveries and invoicing.
### '''Note:''' The SO Balance document does not create a new SO. It is only used for comparing an existing Sales Order. The maximum quantity which can be invoiced will be capped based on the Order Balance received.
[[File:Incoming PO or Sales Order.png|none|thumb|800x800px|Fig 1.]]
Go to next topic: [[Sending of Customer Purchase Order Status]]

Process the Sales Order

2026-04-21T09:17:52Z

Khkoh: /* Processing the SO Documents */

__FORCETOC__

== Processing the SO Documents ==
# On the table, Click on the order ID to process the corresponding document.
# Depending on the type of SO, the system will behave as follows:
## '''New Sales Order'''
### A new Sales Order entry screen will be opened.
### Along with the entry screen, there will be a modal (small pop-up windows) which contains the SO information details.
### The user can based on the data extracted from the order received and populate the sales order data. Before it is comfirmed, the user may amend the details if required.
### Click on the '''Place Order''' button to confirm and create the SO in the system.
## '''SO Change'''
### The existing Sales Order will be retrieved for amendment.
### Along with the data entry screen, there will be a modal (small pop-up windows) which contains the SO information details.
### The user may modify delivery dates, item quantities, and prices as required.
### '''Note:''' Delivered quantities cannot be changed.
## '''SO Cancellation'''
### The original Sales Order will be retrieved.
### If the cancellation request is accepted, click on the '''Cancel Order''' button.
### '''Note:''' Only the remaining (undelivered) balance quantity can be cancelled.
### Once the cancellation is successfully processed, the SO will be considered closed.
## '''SO Balance'''
### This document represents the remaining balance quantity of a previously issued Sales Order.
### It is normally sent by the buyer after partial deliveries have already taken place.
### The system will retrieve the original Sales Order together with the current outstanding balance.
### The user can compare the current outstanding balance in the system with the latest information provided by the customer.
### The user should review the remaining quantities carefully as necessary.
### Once confirmed, the updated balance will be used for subsequent deliveries and invoicing.
### '''Note:''' The SO Balance document does not create a new SO. It is only used for comparing an existing Sales Order. The maximum quantity which can be invoiced will be capped based on the Order Balance received.
[[File:Incoming PO or Sales Order.png|none|thumb|800x800px]]
Go to next topic: [[Sending of Customer Purchase Order Status]]

File:Incoming PO or Sales Order.png

2026-04-21T09:11:44Z

Khkoh:

Incoming_PO_or_Sales_Order

Receiving of Customer Purchase Orders

2026-04-21T09:08:50Z

Khkoh: /* Order Balance */

__FORCETOC__
== Receiving and Processing of Customer Purchase Orders ==

# Customers may send Purchase Orders (POs) to the seller via the Peppol network. In Highnix, a customer Purchase Order is treated as a Sales Order (SO).
# Once the SO is delivered to your Access Point (AP), an email notification will be sent to the designated person in charge to inform them of the incoming document.
# Log in to the Highnix ERP system and navigate to '''Sales Mgt > Peppol Sales > Peppol Sales Order Import'''.
# Click the '''Import''' button. The system will connect to the AP, retrieve customer Sales Orders, and display them in a list.
# Click the relevant processing icon to handle the selected SO document.

=== Types of Advance Ordering ===

# There are four types of Sales Order documents that may be received:
## New Sales Order
## Sales Order Change
## Sales Order Cancellation
## Sales Order Balance

=== Receiving Customer POs (Sales Orders) into Highnix ===

# All Sales Order documents are transmitted through the Peppol network and are first received by the Access Point (AP).
# Upon receipt of a PO, the AP will send an email notification to alert the users.
# To transfer the Sales Orders from the AP into Highnix, the user must manually initiate the import process.
# Navigate to '''Sales Mgt > Peppol Sales > Peppol Sales Order Import''' (see Fig 1).
# Select the required date range and click the '''Import''' button.
# All Sales Order documents within the selected date range will be imported and displayed on the screen.
# In the first column of the list, the document type will be shown as '''Order''', '''OrderChange''', '''OrderCancel''', or '''OrderBalance'''.

=== Processing New Purchase Orders ===

# Click on the '''Order ID''' number (for '''Order''' documents only).
# A portal will open, and an order information modal will be displayed at the top-right corner.
# Users may highlight, copy, and paste the information from the modal to create a new Sales Order in the Highnix system.
# The creation of a new Sales Order (see Fig 2) follows the same process as standard Sales Order creation.

=== Processing Change Orders and Cancellation Orders ===

# For Sales Order Change and Sales Order Cancellation documents, the processing flow is similar to standard change order and order cancellation procedures.
# When the '''Order ID''' is clicked, the corresponding Sales Order will be displayed.
# The change or cancellation details will be shown in a modal window to assist users in comparing the received data with the existing Sales Order.
# After reviewing and applying the changes, users will have the option to send a response back to the customer.

=== Order Balance ===

# An Order Balance document is sent by the customer to inform the supplier of the remaining balance of an order.
# Users may use the received Order Balance (OB) information to reconcile and verify the Sales Order balance in the system.
# It is important to note that if there is OB received from the customer, the Order Note Reference must be quoted. Currently, Highnix System is able to capture the latest OB Order Note. It is the user's responsibility to ensure that the order note is quoted correctly.
[[File:Cust po list.png|none|thumb|800x800px|Fig 1. Customer Purchase Order list]]
[[File:Convert cust po to so.png|none|thumb|800x800px|Fig 2. Creating a Sales Order from a Customer Purchase Order]]

Go to next topic: [[Process the Sales Order]]

Important Things to Take Note When Sending Invoices to Government

2025-12-22T09:23:07Z

Khkoh: /* AGD Requirement and Size Limitations */

__FORCETOC__

== Important Notes When Sending Invoices to Singapore Government Agencies (AGD) ==

When sending invoices to Singapore Government agencies via InvoiceNow, vendors must comply with the following requirements.

=== Requirements ===

# Have an active CorpPass account registered at the CorpPass portal (https://www.corppass.gov.sg).
# Have an '''Approved''' vendor record in Vendors@Gov (https://www.vendors.gov.sg).
## Before submitting e-invoices to Singapore Government agencies via InvoiceNow, vendors must first create a vendor record in Vendors@Gov.
## Vendors can log in to Vendors@Gov using their CorpPass account.
## The vendor record must be in '''Approved''' status before any e-invoice submission is allowed.
# Payments will be made based on the bank account details maintained in the approved vendor record.
## To learn how to log in to Vendors@Gov, please refer to the relevant Vendors@Gov login guide.
## To learn how to create or update a vendor record, please refer to the relevant Vendors@Gov vendor registration guide.
# Ensure that all e-invoices submitted comply with the e-invoice requirements specified by Singapore Government agencies.

=== Peppol Network Endpoint ID ===

# When submitting e-invoices to Singapore Government agencies via InvoiceNow, invoices must be sent to the agency’s registered Peppol Endpoint ID.
# You may find the agency’s Peppol Endpoint ID in the Singapore Peppol Directory: [https://www.peppoldirectory.sg/ here].
# If the agency has not registered a Peppol Endpoint ID, you may submit the e-invoice to the Accountant-General’s Department (AGD) endpoint ID: '''SGUENT08GA0028A'''.
# Invoices submitted to the AGD endpoint will be routed to the respective Singapore Government agencies for further processing.
# Vendors will receive invoice status updates from the AGD endpoint. These updates are sent via an '''Invoice Response''' document through InvoiceNow.

=== Government Departments and How to Enter Them in Highnix ERP Customer Profiles ===

# When supplying products or services to Singapore Government agencies, vendors must correctly identify the Business Unit (BU) code of the agency. While BU information originates from the Vendors@Gov portal, all entries and selections are performed using Highnix ERP terminology and screens.
## Users supplying products or services to Singapore Government agencies must be aware of the relevant Business Unit (BU) codes associated with the agencies they are dealing with.
### A list of the latest Government Ministries and Statutory Boards, including their official BU codes, can be downloaded from the Vendors@Gov website: [https://www.vendors.gov.sg/UsefulReferences/MinStatuaryBoards.aspx here].
### The Vendors@Gov portal is used only as a reference source. Users are not required to log in to Vendors@Gov to perform any configuration within Highnix ERP.
# Highnix ERP includes a pre-loaded list of Government Ministries and their corresponding BU codes.
## In Highnix ERP, Government agencies are maintained as '''Customers''', while BU codes are maintained as '''Customer Branches (Limit to 5 (five) Characters)'''.
## When creating a '''Sales Order''', '''Delivery''', or '''Invoice''', users should first select the relevant Government Ministry in the Customer field.
## After selecting the Customer, users can choose the appropriate BU code from the '''Branches''' drop-down list (see Fig. 1).
## The selected BU determines the billing address, contact details, and routing information used for InvoiceNow submission.
# '''Note on BU Maintenance and Updates'''
## Users are advised to review BU details, such as address, department name, and contact information, at least once every two months to ensure accuracy.
## The Government contacts
## Changes in BU details may occur due to internal restructuring within Government agencies.
## To review or update BU details in Highnix ERP, navigate to '''Sales Management → Maintenance → Add and Edit Customer Branches''' (see Fig. 2).
## Select the relevant BU and click the pencil icon to edit existing details.
## To add a new BU, complete the form on the same page and click the '''Add New''' button.
# '''Common Mistakes and Tips'''
## '''Do not confuse Ministry names with BU codes'''. A single Ministry may have multiple BU codes, each representing a different department or division.
## '''Do not create duplicate customers''' for the same Ministry. Always use the existing Customer record and add or select the correct BU under Customer Branches.
## '''Ensure the correct BU is selected before invoice submission'''. An incorrect BU may result in invoice rejection or delayed processing by the Government agency.
## '''Avoid using free-text entries''' for BU-related information. Always select from the predefined Branch list to ensure consistency and compliance.
## '''Verify BU details regularly''', especially if invoices are rejected or queried due to address or department mismatches.
# '''Best Practice Recommendation'''
## Assign a responsible user to manage and periodically review Government BU records in Highnix ERP.
## Maintain a simple internal reference list mapping your customers’ projects or contracts to the corresponding BU codes for ease of use.

=== AGD Requirement and Size Limitations ===

# The table below outlines the Government Procurement (AGD) requirements for Invoice documents. Please take note of the specific requirements and size limitations for each field. As the requirements for B2B and B2G transactions differ, the Highnix system adopts the higher field length where applicable. For example, the Business Unit field allows up to 5 characters for AGD transactions, whereas B2B transactions require up to 100 characters. In such cases, the field size in Highnix is set to 100 characters. If the entered value exceeds the defined limit, the invoice will be rejected.

{| class="wikitable"
|'''No'''
|'''Field'''
|'''Requirements'''
|-
|1
|Business Unit
|The Business Unit, which is a maximum 5-character code, must be based on this list. To know which Business Unit to indicate, please enquire with your client agency.
|-
|2
|Attention To
|Maximum 20 characters. Limited set of acceptable characters.
|-
|3
|Invoice Number
|Maximum 27 characters. Cannot contain space. Limited set of acceptable characters.
|-
|4
|Invoice Date
|Cannot be backdated by more than 7 calendar days or forward-dated.
|-
|5
|Vendor ID
|Based on the vendor record created at Vendors@Gov. Vendor status must be “Approved”. If you have multiple Vendor IDs, they must be tagged to your CorpPass Entity ID1.
|-
|6
|Email Address
|If you do not have a registered vendor record, your e-invoice will be rejected and a notification will be sent to this email.
|-
|7
|Invoicing Instruction ID/Purchase Order ID
|To find out whether you need to bill against an Invoicing Instruction(II) / Purchase Order(PO), please enquire with your client agency. If there is no II/PO, please omit this field in the invoice.
|-
|8
|Payment Terms
|Based on the agreed payment terms with your client agency. Refer to this list of acceptable payment terms.
|-
|9
|Currency
|Refer to this list of acceptable currencies.
|-
|10
|Invoice Description
|Maximum 254 characters.
|-
|11
|Related Invoice ID
|*Mandatory for credit notes – To indicate which credit note is meant to offset.
|-
|12
|
|Maximum 30 characters. Cannot contain space. Limited set of acceptable characters.
|-
|13
|Remit To Vendor ID
|Applicable only to vendors with multiple vendor IDs who wish to receive payment in the bank account registered with another Vendor ID. To indicate the Vendor ID for the receiving bank account.
|-
|14
|*Mutually exclusive with Factoring Company
|Your Remit To Vendor ID must also be tagged to your Invoicing Vendor ID1.
|-
|15
|
|For reference, please see Annex 1.
|-
|16
|Factoring Company
|To indicate the Vendor ID of your Factoring Company. To find out the Vendor ID of your Factoring Company, please enquire with your Factoring Company. If you wish to add a Factoring Company to the list, please submit a ticket at AGD Helpdesk, before you submit the factored invoice.
|-
|17
|*Mutually exclusive with Remit To Vendor ID
|Before submitting an e-invoice with a factoring arrangement, please inform your client agency.
|-
|18
|
|If your e-invoice is factored, do indicate the invoice code as “393” in cbc:InvoiceTypeCode.
|-
|19
|Sub Total
|Gross amount should be equal to the sum of the invoice line amounts. Prepaid amount and payable rounding amount are not acceptable.
|-
|20
|(Excluding GST)
|
|-
|21
|Total GST Amount
|If the e-invoice contains GST Amount, the GST registration of your vendor record created at Vendors@Gov should be “Yes”.
|-
|22
|Total Freight Amount
|The only allowable charge is Freight. If you need to bill for other charges/allowances, please indicate them as individual e-invoice line items instead of under the charge/allowance segment of the Peppol e-invoice.
|-
|23
|
|Freight can only be billed as a charge at the invoice header level, and not the invoice line level.
|-
|24
|
|Note: cac:AllowanceCharge\cbc:ChargeIndicator: “True”
|-
|25
|
|cac:AllowanceCharge\cbc:AllowanceChargeReasonCode:
|-
|26
|
|“FC”
|-
|27
|Invoice Line Number
|For e-invoices billed against Invoicing Instruction(II) / Purchase Order(PO), the Line Number of the II/PO should be captured in the e-invoice and sent using the OrderLineReference field.
|-
|28
|
|Maximum 5 characters.
|-
|29
|Invoice Line Description
|For e-invoices billed against Invoicing Instruction(II) / Purchase Order(PO), the Invoice Line Description should match the line description of the II/PO.
|-
|30
|
|Maximum 254 characters.
|-
|31
|Unit Price for Invoice Line
|For e-invoices billed against Invoicing Instruction(II) / Purchase Order(PO) and are billing for services, the Unit Price and Quantity should swop.
|-
|32
|
|What This Means:
|-
|33
|
|Unit Price: Set the Unit Price to 1.
|-
|34
|
|Quantity: Set the Quantity to the value that was originally intended for the Unit Price.
|-
|35
|Quantity for Invoice Line
|This rule is designed to standardize the invoicing process for services, ensuring clarity and consistency in billing.
|-
|36
|Invoice Line Amount
|Sum of Invoice Line Amounts must be equal to Invoice Total Amount.
|-
|37
|(Excludes GST)
|
|-
|38
|
|All Invoice Line Amounts must be of the same currency.
|-
|39
|Invoice Line GST Treatment
|For customer accounting, all invoice lines must have the same treatment. Invoices for items subject to customer accounting should be separately submitted from invoices for standard-rated and zero-rated items.
|-
|40
|
|For details on customer accounting, you may refer here.
|-
|41
|Attachment File Name
| -
|-
|42
|Attachment Document
|Only 1 attachment is allowed per e-invoice.
|-
|43
|
|Acceptable formats: BMP, GIF, JPEG, JPG, PDF, PNG
|-
|44
|
|Maximum file size: 1MB per attachment
|}

=== Receiving Invoice Responses from Government Agencies or Customers ===

# Customers, including the Accountant-General’s Department (AGD) and other IMDA-accredited systems, are able to send invoice responses to the Highnix ERP system.
# The following invoice response codes may be received:
## '''AB''' – Message Acknowledged
## '''IP''' – In Process
## '''UQ''' – Under Query
## '''CA''' – Conditionally Accepted
## '''RE''' – Rejected
## '''AP''' – Accepted
## '''PD''' – Paid
# Each response code represents a specific invoice status. These responses may be sent by customers at different stages of invoice processing.
# For more details, please refer to [[Receiving Invoice Response from Customer]].
For additional clarity, please search online using the keywords '''"User Guide for Government Vendors on InvoiceNow"''' and refer to the latest official documentation for detailed step-by-step instructions.
[[File:Drop down bu.png|none|thumb|900x900px|Fig 1]]
[[File:Add bu.png|none|thumb|900x900px|Fig 2]]

Go to the next topic: [[Send Invoices to Government]]

Important Things to Take Note When Sending Invoices to Government

2025-12-22T09:21:34Z

Khkoh: /* Government Departments and How to Enter Them in Highnix ERP Customer Profiles */

__FORCETOC__

== Important Notes When Sending Invoices to Singapore Government Agencies (AGD) ==

When sending invoices to Singapore Government agencies via InvoiceNow, vendors must comply with the following requirements.

=== Requirements ===

# Have an active CorpPass account registered at the CorpPass portal (https://www.corppass.gov.sg).
# Have an '''Approved''' vendor record in Vendors@Gov (https://www.vendors.gov.sg).
## Before submitting e-invoices to Singapore Government agencies via InvoiceNow, vendors must first create a vendor record in Vendors@Gov.
## Vendors can log in to Vendors@Gov using their CorpPass account.
## The vendor record must be in '''Approved''' status before any e-invoice submission is allowed.
# Payments will be made based on the bank account details maintained in the approved vendor record.
## To learn how to log in to Vendors@Gov, please refer to the relevant Vendors@Gov login guide.
## To learn how to create or update a vendor record, please refer to the relevant Vendors@Gov vendor registration guide.
# Ensure that all e-invoices submitted comply with the e-invoice requirements specified by Singapore Government agencies.

=== Peppol Network Endpoint ID ===

# When submitting e-invoices to Singapore Government agencies via InvoiceNow, invoices must be sent to the agency’s registered Peppol Endpoint ID.
# You may find the agency’s Peppol Endpoint ID in the Singapore Peppol Directory: [https://www.peppoldirectory.sg/ here].
# If the agency has not registered a Peppol Endpoint ID, you may submit the e-invoice to the Accountant-General’s Department (AGD) endpoint ID: '''SGUENT08GA0028A'''.
# Invoices submitted to the AGD endpoint will be routed to the respective Singapore Government agencies for further processing.
# Vendors will receive invoice status updates from the AGD endpoint. These updates are sent via an '''Invoice Response''' document through InvoiceNow.

=== Government Departments and How to Enter Them in Highnix ERP Customer Profiles ===

# When supplying products or services to Singapore Government agencies, vendors must correctly identify the Business Unit (BU) code of the agency. While BU information originates from the Vendors@Gov portal, all entries and selections are performed using Highnix ERP terminology and screens.
## Users supplying products or services to Singapore Government agencies must be aware of the relevant Business Unit (BU) codes associated with the agencies they are dealing with.
### A list of the latest Government Ministries and Statutory Boards, including their official BU codes, can be downloaded from the Vendors@Gov website: [https://www.vendors.gov.sg/UsefulReferences/MinStatuaryBoards.aspx here].
### The Vendors@Gov portal is used only as a reference source. Users are not required to log in to Vendors@Gov to perform any configuration within Highnix ERP.
# Highnix ERP includes a pre-loaded list of Government Ministries and their corresponding BU codes.
## In Highnix ERP, Government agencies are maintained as '''Customers''', while BU codes are maintained as '''Customer Branches (Limit to 5 (five) Characters)'''.
## When creating a '''Sales Order''', '''Delivery''', or '''Invoice''', users should first select the relevant Government Ministry in the Customer field.
## After selecting the Customer, users can choose the appropriate BU code from the '''Branches''' drop-down list (see Fig. 1).
## The selected BU determines the billing address, contact details, and routing information used for InvoiceNow submission.
# '''Note on BU Maintenance and Updates'''
## Users are advised to review BU details, such as address, department name, and contact information, at least once every two months to ensure accuracy.
## The Government contacts
## Changes in BU details may occur due to internal restructuring within Government agencies.
## To review or update BU details in Highnix ERP, navigate to '''Sales Management → Maintenance → Add and Edit Customer Branches''' (see Fig. 2).
## Select the relevant BU and click the pencil icon to edit existing details.
## To add a new BU, complete the form on the same page and click the '''Add New''' button.
# '''Common Mistakes and Tips'''
## '''Do not confuse Ministry names with BU codes'''. A single Ministry may have multiple BU codes, each representing a different department or division.
## '''Do not create duplicate customers''' for the same Ministry. Always use the existing Customer record and add or select the correct BU under Customer Branches.
## '''Ensure the correct BU is selected before invoice submission'''. An incorrect BU may result in invoice rejection or delayed processing by the Government agency.
## '''Avoid using free-text entries''' for BU-related information. Always select from the predefined Branch list to ensure consistency and compliance.
## '''Verify BU details regularly''', especially if invoices are rejected or queried due to address or department mismatches.
# '''Best Practice Recommendation'''
## Assign a responsible user to manage and periodically review Government BU records in Highnix ERP.
## Maintain a simple internal reference list mapping your customers’ projects or contracts to the corresponding BU codes for ease of use.

=== AGD Requirement and Size Limitations ===

# The following is the table of Government Procurement (AGD) requirements with regards to the Invoice Document. Please take note of the requirements and the size limitations of each fields. As there are different requirements of B2B and B2G, Highnix system will set the limits to the higher value. For example, the Business Unit for AGD is 5 characters, whereas for B2B, we need to cater for 100 characters, then the field size in Highnix will be set to 100 characters. If user enter more than the limits, the invoice will be rejected.

{| class="wikitable"
|'''No'''
|'''Field'''
|'''Requirements'''
|-
|1
|Business Unit
|The Business Unit, which is a maximum 5-character code, must be based on this list. To know which Business Unit to indicate, please enquire with your client agency.
|-
|2
|Attention To
|Maximum 20 characters. Limited set of acceptable characters.
|-
|3
|Invoice Number
|Maximum 27 characters. Cannot contain space. Limited set of acceptable characters.
|-
|4
|Invoice Date
|Cannot be backdated by more than 7 calendar days or forward-dated.
|-
|5
|Vendor ID
|Based on the vendor record created at Vendors@Gov. Vendor status must be “Approved”. If you have multiple Vendor IDs, they must be tagged to your CorpPass Entity ID1.
|-
|6
|Email Address
|If you do not have a registered vendor record, your e-invoice will be rejected and a notification will be sent to this email.
|-
|7
|Invoicing Instruction ID/Purchase Order ID
|To find out whether you need to bill against an Invoicing Instruction(II) / Purchase Order(PO), please enquire with your client agency. If there is no II/PO, please omit this field in the invoice.
|-
|8
|Payment Terms
|Based on the agreed payment terms with your client agency. Refer to this list of acceptable payment terms.
|-
|9
|Currency
|Refer to this list of acceptable currencies.
|-
|10
|Invoice Description
|Maximum 254 characters.
|-
|11
|Related Invoice ID
|*Mandatory for credit notes – To indicate which credit note is meant to offset.
|-
|12
|
|Maximum 30 characters. Cannot contain space. Limited set of acceptable characters.
|-
|13
|Remit To Vendor ID
|Applicable only to vendors with multiple vendor IDs who wish to receive payment in the bank account registered with another Vendor ID. To indicate the Vendor ID for the receiving bank account.
|-
|14
|*Mutually exclusive with Factoring Company
|Your Remit To Vendor ID must also be tagged to your Invoicing Vendor ID1.
|-
|15
|
|For reference, please see Annex 1.
|-
|16
|Factoring Company
|To indicate the Vendor ID of your Factoring Company. To find out the Vendor ID of your Factoring Company, please enquire with your Factoring Company. If you wish to add a Factoring Company to the list, please submit a ticket at AGD Helpdesk, before you submit the factored invoice.
|-
|17
|*Mutually exclusive with Remit To Vendor ID
|Before submitting an e-invoice with a factoring arrangement, please inform your client agency.
|-
|18
|
|If your e-invoice is factored, do indicate the invoice code as “393” in cbc:InvoiceTypeCode.
|-
|19
|Sub Total
|Gross amount should be equal to the sum of the invoice line amounts. Prepaid amount and payable rounding amount are not acceptable.
|-
|20
|(Excluding GST)
|
|-
|21
|Total GST Amount
|If the e-invoice contains GST Amount, the GST registration of your vendor record created at Vendors@Gov should be “Yes”.
|-
|22
|Total Freight Amount
|The only allowable charge is Freight. If you need to bill for other charges/allowances, please indicate them as individual e-invoice line items instead of under the charge/allowance segment of the Peppol e-invoice.
|-
|23
|
|Freight can only be billed as a charge at the invoice header level, and not the invoice line level.
|-
|24
|
|Note: cac:AllowanceCharge\cbc:ChargeIndicator: “True”
|-
|25
|
|cac:AllowanceCharge\cbc:AllowanceChargeReasonCode:
|-
|26
|
|“FC”
|-
|27
|Invoice Line Number
|For e-invoices billed against Invoicing Instruction(II) / Purchase Order(PO), the Line Number of the II/PO should be captured in the e-invoice and sent using the OrderLineReference field.
|-
|28
|
|Maximum 5 characters.
|-
|29
|Invoice Line Description
|For e-invoices billed against Invoicing Instruction(II) / Purchase Order(PO), the Invoice Line Description should match the line description of the II/PO.
|-
|30
|
|Maximum 254 characters.
|-
|31
|Unit Price for Invoice Line
|For e-invoices billed against Invoicing Instruction(II) / Purchase Order(PO) and are billing for services, the Unit Price and Quantity should swop.
|-
|32
|
|What This Means:
|-
|33
|
|Unit Price: Set the Unit Price to 1.
|-
|34
|
|Quantity: Set the Quantity to the value that was originally intended for the Unit Price.
|-
|35
|Quantity for Invoice Line
|This rule is designed to standardize the invoicing process for services, ensuring clarity and consistency in billing.
|-
|36
|Invoice Line Amount
|Sum of Invoice Line Amounts must be equal to Invoice Total Amount.
|-
|37
|(Excludes GST)
|
|-
|38
|
|All Invoice Line Amounts must be of the same currency.
|-
|39
|Invoice Line GST Treatment
|For customer accounting, all invoice lines must have the same treatment. Invoices for items subject to customer accounting should be separately submitted from invoices for standard-rated and zero-rated items.
|-
|40
|
|For details on customer accounting, you may refer here.
|-
|41
|Attachment File Name
| -
|-
|42
|Attachment Document
|Only 1 attachment is allowed per e-invoice.
|-
|43
|
|Acceptable formats: BMP, GIF, JPEG, JPG, PDF, PNG
|-
|44
|
|Maximum file size: 1MB per attachment
|}

=== Receiving Invoice Responses from Government Agencies or Customers ===

# Customers, including the Accountant-General’s Department (AGD) and other IMDA-accredited systems, are able to send invoice responses to the Highnix ERP system.
# The following invoice response codes may be received:
## '''AB''' – Message Acknowledged
## '''IP''' – In Process
## '''UQ''' – Under Query
## '''CA''' – Conditionally Accepted
## '''RE''' – Rejected
## '''AP''' – Accepted
## '''PD''' – Paid
# Each response code represents a specific invoice status. These responses may be sent by customers at different stages of invoice processing.
# For more details, please refer to [[Receiving Invoice Response from Customer]].
For additional clarity, please search online using the keywords '''"User Guide for Government Vendors on InvoiceNow"''' and refer to the latest official documentation for detailed step-by-step instructions.
[[File:Drop down bu.png|none|thumb|900x900px|Fig 1]]
[[File:Add bu.png|none|thumb|900x900px|Fig 2]]

Go to the next topic: [[Send Invoices to Government]]

Home (Click on Highnix Logo)

2025-12-22T03:52:14Z

Khkoh: /* Online Manual Table of Content: */

== Welcome to Highnix Online Support And Documentation ==

=== Contact Support: ===
:We will get back to you within 3 working days or earlier.
:* WhatsApp: +65-8460 2283 (<nowiki>https://wa.me/6584602283</nowiki>)
:* Voice: +65-8912 8747 / +65-6214 1157
:* [https://www.highnix.com/contact-us/ Online Contact form: https://www.highnix.com/contact-us/]

=== Online Manual Table of Content: ===
'''At any page, click the Highnix logo or Home on the left to go back to the Home Page.'''

'''Subject Category:''' This is organized according to the function tabs menu. It includes useful information and tips.

__FORCETOC__
{| class="wikitable sortable mw-collapsible"

|+
!
!Subject
!Subject Category
!Topics
|-
|■
|[[About this Help]]
|
|
|-
|
|
|''Info:''
|[[How to use help|How to Use Help?]]
|-
|■
|[[General]]
|
|
|-
|
|
|''Info:''
|[[Read Me First|'''Read Me First (Must Read)''']]
|-
|
|
|
|[[Why Highnix ERP|Why Highnix ERP?]]
|-
|
|
|
|[[Read Me First#do and do not|DO and DON'T]]
|-
|
|
|
|[[General#General Form|Form]]
|-
|
|
|''Implementation''
|[[System Implementation and Deployment Preparation]]
|-
|
|
|
|[[Data Migration and Initial Setup]]
|-
|
|
|
|[[Training]]
|-
|
|
|
|Application Programming Interface (API) (Coming)
|-
|■
|[[Inventory and Product Mgt]]
|
|
|-
|
|
|''Info:''
|[[Handling the Landing Cost of Products Purchased]]
|-
|
|
|
|Batch/Expiry Date Selection
|-
|
|
|
|[[Report: Stock Check Sheets]]
|-
|
|
|''Transactions:''
|[[Inventory Location Transfers]]
|-
|
|
|''Maintenance:''
|[[Add and Edit Items]]
|-
|
|
|
|[[Kitting]]
|-
|
|
|''Pricing:''
|[[Selling Price|Selling Price (Price Book)]]
|-
|
|
|
|[[Buying Price]]
|-
|
|
|
|[[Standard Cost]]
|-
|■
|[[Sales Management]]
|
|
|-
|
|
|''Info:''
|[[Generic Sales Flow]]
|-
|
|
|
|[[Useful Tips - Sales]]
|-
|
|
|''Transactions:''
|[[Quotation]]
|-
|
|
|
|[[Sales Order]]
|-
|
|
|
|[[Sales Delivery]]
|-
|
|
|
|[[Sales Invoice]]
|-
|■
|Purchase Management
|
|
|-
|
|
|''info:''
|[[Purchase Credit Note]]
|-
|■
|[[Finance Management]]
|
|
|-
|
|
|''info:''
|[[Finance Management|About Finance Management]]
|-
|
|
|
|[[Foreign Currency Revaulation]]
|-
|
|
|
|[[Differences of Various Payment Types]]
|-
|
|
|
|[[Journal Inquiry]]
|-
|
|
|''Transactions:''
|[[General Receipt]]
|-
|
|
|
|[[Receive Customer Payment]]
|-
|
|
|
|[[Allocate Customer Payment or Credit Note]]
|-
|
|
|
|[[Finance Management#Fixed Asset Management|Fixed Asset Management]]
|-
|
|
|
|[[Add and Edit Currencies|Add and Edit Currency]]
|-
|
|
|
|[[Update Exchange Rates Table|Update Exchange Rates]]
|-
|
|
|''Maintenance:''
|[[Add and Edit Bank Accounts]]
|-
|■
|InvoiceNow
|''General''
|[[InvoiceNow Setup]]
|-
|
|
|
|[[Activation of GST InvoiceNow Submission for GST- Registered Businesses]]
|-
|
|
|
|[[Extraction and Packaging of Invoice Data]]
|-
|
|
|''Sending Invoices''
|[[Invoice Data Submission through APs]]
|-
|
|
|
|[[Reporting & Reconciliation]]
|-
|
|
|''Adding Customer''
|[[Add or Edit A Customer]]
|-
|
|
|
|[[Sending InvoiceNow To Customers]]
|-
|
|
|
|[[Receiving InvoiceNow from Suppliers]]
|-
|
|
|InvoiceNow-Advance Ordering
|[[InvoiceNow - Advance Ordering]]
|-
|
|
|
|[[Receiving of Customer Purchase Orders|Receiving and Processing of Customer Purchase Orders (or Sales Orders)]]
|-
|
|
|
|[[Process the Sales Order|Process the Sales Order (Accept, Reject, Accept with or without Changes)]]
|-
|
|
|
|[[Sending of Customer Purchase Order Status]]
|-
|
|
|
|[[Important Things to Take Note When Sending Invoices to Government]]
|-
|
|
|
|[[Send Invoices to Government|Sending Invoices to Government]]
|-
|
|
|
|[[Receiving Invoice Response from Customer]]
|-
|■
|Dimension Management
|
|
|-
|
|Extension Module
|
|
|-
|■
|Setup
|
|
|-
|
|
|
|[[System Setup]]
|-
|
|
|System/GL Defaults
|[[System Setup#Default Account Codes and System General GL Setup|System and General GL]]
|-
|
|
|
|Forms and Docs Reference Number
|-
|
|
|GST
|[[GST|GST Setup]]
|-
|
|
|
|[[Add GST Tax Type]]
|-
|
|
|
|[[Sales of Vouchers]]
|-
|###
|##################
|##############
|###################################
|-
|
|API
|
|
|-
|■
|[[HR Processes with QuickHR|HRMS]]
|
|[[QuickHR Integration Settings]]
|-
|■
|FAQ / How To?
|
|
|-
|
|
|Sales
|[[How to create water mark]]?
|-
|
|
|
|[[Contra of Accounts (A customer is also a supplier)]]
|-
|
|
|Termination
|[[Cessation Of Services]]
|-
|
|
|Finance
|[[Write-Off of Uncollectible Receivables or Bad Debts]]
|-
|■
|[[Error Codes]]
|
|[[Error codes explain dolution|Error Codes Explanation and Solution]]
|}

----

Standard Terms and Conditions

2025-12-22T03:51:53Z

Khkoh: /* Access Point Registration */

__FORCETOC__

== Schedule of Works ==
All works may be conducted on-site or off-site, and they may run concurrently in both locations. On-site schedules will be arranged in due course.

== Terms and Conditions ==

=== General ===
All data collected within the system remains the sole property of our customers. Highnix serves as a provider of electronic tools, refraining from any interference in the customers' data use or management. Confidentiality is upheld, and daily data backups are conducted for information security. Users are solely responsible for transactions and data entries. Highnix's data migration services exclude specific transactional activities. The quoted price encompasses the specified product scope. Any alterations to this scope will result in adjustments to the quoted price. Highnix reserves the right to update the Terms and Conditions as needed.

== Annual License Fees ==
# The Annual License Fee is calculated on a monthly basis but must be prepaid annually.
# Payment for the Annual License Fee must be received in full by Highnix at least one week before the commencement of the service period.
# Failure to make timely payment will result in suspension of the license until payment is received.
# The Annual License Fee is non-refundable and non-transferable.

=== Annual Recurring Fees (Plus and Pro only) ===
# '''Hosting Fee:''' The hosting fee is included for the first year of implementation, effective one week after payment is received by Highnix. There is no grace period for expired hosting services.
# '''Annual Maintenance and Support Fees:''' These fees are included for the first year, effective from the date of license installation.
# '''Billing Cycle:''' Billing for the subsequent year’s services will commence approximately one month before the expiry date of the current services. Payment must be received by the expiry date to ensure uninterrupted service.

=== Exclusion ===
# Overseas on-site effort expenses.
# Additional server capacities.
# System customization and API integration not stated in the quotation.

== Payment Terms ==
# Order Confirmation Payment: 100% payment upon order confirmation, unless otherwise agreed. 50% payment for customization services is due before the customization phase starts.
# Annual Fee Billing Cycle: Prorated up to December upon sign-up. Subsequent billings follow a January to December cycle.

== All-Inclusive Price ==
Our quoted prices are upfront and exclusive of GST.

== Customized Programs ==
# Customization and integration can be done on a Permanent License with additional cost.
# Source codes and IP of any customizations remain the property of Highnix.
# Customers can only deploy customizations for their own use under the agreement.
# Warranty: 6 weeks after completion against any defects or bugs based on the scope.
# Customer shall not duplicate, clone, resell, or allow any third parties access without written permission.
# All software change requests must be submitted through Highnix's Software Change Request Form (SCR) for evaluation.

== Training and Coaching ==
#Training and coaching services are accessible exclusively for Plus and Pro systems only. Sessions can be conducted on-site, via phone, or web conferences.
#Business Essential and No-frill Accounting System training are only available via Web conference.

== Cancellation and Refund ==

=== Standard System License ===
#No cancellations or refunds are permitted for standard system licenses.

=== Customization Work ===
We understand that customization needs may change. Customization projects commence immediately upon Highnix’s receipt of confirmation via email, PO, or signed quotation. Cancellations and refunds are subject to the following terms:

# '''Before Customization Work Begins:'''
#* If customization work has not commenced, we offer a refund of 100% of the order amount or the amount received, whichever is lower, minus an $800 surcharge for system study and design efforts.
# '''During Early Stages of Customization:'''
#* If customization work has started but is less than 50% complete, we offer a refund of 50% of the order amount or the amount received, whichever is lower, minus a $1,600 surcharge. The refund amount will be based on the percentage of time elapsed at the point of cancellation. For example, if the project started and the estimated development time is 90 days, a request received on or after the 44th day will not be eligible for a 50% refund. Any external party software fees or materials provided, such as server usage, will be chargeable.
# '''Progress Beyond 50% Completion:'''
#* If customization work is more than 50% complete, no refunds will be issued. The percentage of completion is determined by the elapsed time from the commencement of the project to the receipt of the cancellation request. For example, if the project started and the estimated development time is 90 days, a request received on or after the 45th day will not be eligible for a refund. Any external party software fees or materials provided, such as server usage, will be chargeable.
# '''Initiating a Cancellation and Refund:'''
#* To request a cancellation and refund, please contact our customer support team via email. Include your order details and reasons for cancellation. We value your satisfaction and will guide you through the process promptly.

== Use of InvoiceNow via Highnix ==

=== Access Point Registration ===
# To use InvoiceNow via Highnix, each customer must be registered with Highnix’s designated InvoiceNow Access Point (AP). Highnix will assist customers with the onboarding and registration process.

=== Existing Access Point Registration ===
# Customers who are already registered with another Access Point must first request de-registration from their existing Access Point. Highnix can only proceed with registration after the de-registration process is completed.

=== Charges and Fees ===
# Each onboarding customer is subject to a one-time setup fee and recurring usage charges imposed by the Access Point. All such charges are payable by the customer.

=== Highnix Fees ===
# The InvoiceNow module within Highnix is provided at no additional software license cost. However, implementation, configuration, setup, training, and related professional services provided by Highnix are chargeable.

=== Customer Responsibilities ===
# Customers are responsible for ensuring that all business, registration, and invoice data submitted through Highnix are accurate and complete. Highnix is not responsible for errors caused by incorrect or incomplete information provided by the customer.

=== Service Availability ===
# InvoiceNow services rely on external systems, including the Access Point and the national InvoiceNow network. Highnix does not guarantee uninterrupted service and shall not be liable for service disruptions beyond its control.

=== Compliance ===
# Customers remain responsible for complying with all applicable laws and regulations, including tax and record-keeping requirements, when using InvoiceNow.

== System Support and Hosting ==
# Support Availability and Uptime: Comprehensive online help documentation, phone, and WhatsApp support for Plus and Pro series. Emergency call support until 10:00 PM during the first year. Business Essential users have email support.
# Support for Different Plans: Users not enrolled in annual maintenance still receive application support via email, weekly backup.
# Hosting.
## Business Essential and No-Frill Accounting System: Standard Hosting with uptime: 99% over 2 calendar years.
## Plus and Pro: Premium Hosting with uptime 99.5%.
# Accounting Services Scope: Accounting services and advisory support are not included in the implementation scope. Customers can access such services for a fee.

== Governing Law ==
This agreement will be governed by and construed under the laws of Singapore.

Standard Terms and Conditions

2025-12-22T03:47:50Z

Khkoh: /* Highnix Fees */

__FORCETOC__

== Schedule of Works ==
All works may be conducted on-site or off-site, and they may run concurrently in both locations. On-site schedules will be arranged in due course.

== Terms and Conditions ==

=== General ===
All data collected within the system remains the sole property of our customers. Highnix serves as a provider of electronic tools, refraining from any interference in the customers' data use or management. Confidentiality is upheld, and daily data backups are conducted for information security. Users are solely responsible for transactions and data entries. Highnix's data migration services exclude specific transactional activities. The quoted price encompasses the specified product scope. Any alterations to this scope will result in adjustments to the quoted price. Highnix reserves the right to update the Terms and Conditions as needed.

== Annual License Fees ==
# The Annual License Fee is calculated on a monthly basis but must be prepaid annually.
# Payment for the Annual License Fee must be received in full by Highnix at least one week before the commencement of the service period.
# Failure to make timely payment will result in suspension of the license until payment is received.
# The Annual License Fee is non-refundable and non-transferable.

=== Annual Recurring Fees (Plus and Pro only) ===
# '''Hosting Fee:''' The hosting fee is included for the first year of implementation, effective one week after payment is received by Highnix. There is no grace period for expired hosting services.
# '''Annual Maintenance and Support Fees:''' These fees are included for the first year, effective from the date of license installation.
# '''Billing Cycle:''' Billing for the subsequent year’s services will commence approximately one month before the expiry date of the current services. Payment must be received by the expiry date to ensure uninterrupted service.

=== Exclusion ===
# Overseas on-site effort expenses.
# Additional server capacities.
# System customization and API integration not stated in the quotation.

== Payment Terms ==
# Order Confirmation Payment: 100% payment upon order confirmation, unless otherwise agreed. 50% payment for customization services is due before the customization phase starts.
# Annual Fee Billing Cycle: Prorated up to December upon sign-up. Subsequent billings follow a January to December cycle.

== All-Inclusive Price ==
Our quoted prices are upfront and exclusive of GST.

== Customized Programs ==
# Customization and integration can be done on a Permanent License with additional cost.
# Source codes and IP of any customizations remain the property of Highnix.
# Customers can only deploy customizations for their own use under the agreement.
# Warranty: 6 weeks after completion against any defects or bugs based on the scope.
# Customer shall not duplicate, clone, resell, or allow any third parties access without written permission.
# All software change requests must be submitted through Highnix's Software Change Request Form (SCR) for evaluation.

== Training and Coaching ==
#Training and coaching services are accessible exclusively for Plus and Pro systems only. Sessions can be conducted on-site, via phone, or web conferences.
#Business Essential and No-frill Accounting System training are only available via Web conference.

== Cancellation and Refund ==

=== Standard System License ===
#No cancellations or refunds are permitted for standard system licenses.

=== Customization Work ===
We understand that customization needs may change. Customization projects commence immediately upon Highnix’s receipt of confirmation via email, PO, or signed quotation. Cancellations and refunds are subject to the following terms:

# '''Before Customization Work Begins:'''
#* If customization work has not commenced, we offer a refund of 100% of the order amount or the amount received, whichever is lower, minus an $800 surcharge for system study and design efforts.
# '''During Early Stages of Customization:'''
#* If customization work has started but is less than 50% complete, we offer a refund of 50% of the order amount or the amount received, whichever is lower, minus a $1,600 surcharge. The refund amount will be based on the percentage of time elapsed at the point of cancellation. For example, if the project started and the estimated development time is 90 days, a request received on or after the 44th day will not be eligible for a 50% refund. Any external party software fees or materials provided, such as server usage, will be chargeable.
# '''Progress Beyond 50% Completion:'''
#* If customization work is more than 50% complete, no refunds will be issued. The percentage of completion is determined by the elapsed time from the commencement of the project to the receipt of the cancellation request. For example, if the project started and the estimated development time is 90 days, a request received on or after the 45th day will not be eligible for a refund. Any external party software fees or materials provided, such as server usage, will be chargeable.
# '''Initiating a Cancellation and Refund:'''
#* To request a cancellation and refund, please contact our customer support team via email. Include your order details and reasons for cancellation. We value your satisfaction and will guide you through the process promptly.

== Use of InvoiceNow via Highnix ==

=== '''Access Point Registration''' ===
# To use InvoiceNow via Highnix, each customer must be registered with Highnix’s designated InvoiceNow Access Point (AP). Highnix will assist customers with the onboarding and registration process.

=== '''Existing Access Point Registration''' ===
# Customers who are already registered with another Access Point must first request de-registration from their existing Access Point. Highnix can only proceed with registration after the de-registration process is completed.

=== '''Charges and Fees''' ===
# Each onboarding customer is subject to a one-time setup fee and recurring usage charges imposed by the Access Point. All such charges are payable by the customer.

=== '''Highnix Fees''' ===
# The InvoiceNow module within Highnix is provided at no additional software license cost. However, implementation, configuration, setup, training, and related professional services provided by Highnix are chargeable.

=== '''Customer Responsibilities''' ===
# Customers are responsible for ensuring that all business, registration, and invoice data submitted through Highnix are accurate and complete. Highnix is not responsible for errors caused by incorrect or incomplete information provided by the customer.

=== '''Service Availability''' ===
# InvoiceNow services rely on external systems, including the Access Point and the national InvoiceNow network. Highnix does not guarantee uninterrupted service and shall not be liable for service disruptions beyond its control.

=== '''Compliance''' ===
# Customers remain responsible for complying with all applicable laws and regulations, including tax and record-keeping requirements, when using InvoiceNow.

== System Support and Hosting ==
# Support Availability and Uptime: Comprehensive online help documentation, phone, and WhatsApp support for Plus and Pro series. Emergency call support until 10:00 PM during the first year. Business Essential users have email support.
# Support for Different Plans: Users not enrolled in annual maintenance still receive application support via email, weekly backup.
# Hosting.
## Business Essential and No-Frill Accounting System: Standard Hosting with uptime: 99% over 2 calendar years.
## Plus and Pro: Premium Hosting with uptime 99.5%.
# Accounting Services Scope: Accounting services and advisory support are not included in the implementation scope. Customers can access such services for a fee.

== Governing Law ==
This agreement will be governed by and construed under the laws of Singapore.

Standard Terms and Conditions

2025-12-22T03:46:16Z

Khkoh: /* Use of InvoiceNow via Highnix */

__FORCETOC__

== Schedule of Works ==
All works may be conducted on-site or off-site, and they may run concurrently in both locations. On-site schedules will be arranged in due course.

== Terms and Conditions ==

=== General ===
All data collected within the system remains the sole property of our customers. Highnix serves as a provider of electronic tools, refraining from any interference in the customers' data use or management. Confidentiality is upheld, and daily data backups are conducted for information security. Users are solely responsible for transactions and data entries. Highnix's data migration services exclude specific transactional activities. The quoted price encompasses the specified product scope. Any alterations to this scope will result in adjustments to the quoted price. Highnix reserves the right to update the Terms and Conditions as needed.

== Annual License Fees ==
# The Annual License Fee is calculated on a monthly basis but must be prepaid annually.
# Payment for the Annual License Fee must be received in full by Highnix at least one week before the commencement of the service period.
# Failure to make timely payment will result in suspension of the license until payment is received.
# The Annual License Fee is non-refundable and non-transferable.

=== Annual Recurring Fees (Plus and Pro only) ===
# '''Hosting Fee:''' The hosting fee is included for the first year of implementation, effective one week after payment is received by Highnix. There is no grace period for expired hosting services.
# '''Annual Maintenance and Support Fees:''' These fees are included for the first year, effective from the date of license installation.
# '''Billing Cycle:''' Billing for the subsequent year’s services will commence approximately one month before the expiry date of the current services. Payment must be received by the expiry date to ensure uninterrupted service.

=== Exclusion ===
# Overseas on-site effort expenses.
# Additional server capacities.
# System customization and API integration not stated in the quotation.

== Payment Terms ==
# Order Confirmation Payment: 100% payment upon order confirmation, unless otherwise agreed. 50% payment for customization services is due before the customization phase starts.
# Annual Fee Billing Cycle: Prorated up to December upon sign-up. Subsequent billings follow a January to December cycle.

== All-Inclusive Price ==
Our quoted prices are upfront and exclusive of GST.

== Customized Programs ==
# Customization and integration can be done on a Permanent License with additional cost.
# Source codes and IP of any customizations remain the property of Highnix.
# Customers can only deploy customizations for their own use under the agreement.
# Warranty: 6 weeks after completion against any defects or bugs based on the scope.
# Customer shall not duplicate, clone, resell, or allow any third parties access without written permission.
# All software change requests must be submitted through Highnix's Software Change Request Form (SCR) for evaluation.

== Training and Coaching ==
#Training and coaching services are accessible exclusively for Plus and Pro systems only. Sessions can be conducted on-site, via phone, or web conferences.
#Business Essential and No-frill Accounting System training are only available via Web conference.

== Cancellation and Refund ==

=== Standard System License ===
#No cancellations or refunds are permitted for standard system licenses.

=== Customization Work ===
We understand that customization needs may change. Customization projects commence immediately upon Highnix’s receipt of confirmation via email, PO, or signed quotation. Cancellations and refunds are subject to the following terms:

# '''Before Customization Work Begins:'''
#* If customization work has not commenced, we offer a refund of 100% of the order amount or the amount received, whichever is lower, minus an $800 surcharge for system study and design efforts.
# '''During Early Stages of Customization:'''
#* If customization work has started but is less than 50% complete, we offer a refund of 50% of the order amount or the amount received, whichever is lower, minus a $1,600 surcharge. The refund amount will be based on the percentage of time elapsed at the point of cancellation. For example, if the project started and the estimated development time is 90 days, a request received on or after the 44th day will not be eligible for a 50% refund. Any external party software fees or materials provided, such as server usage, will be chargeable.
# '''Progress Beyond 50% Completion:'''
#* If customization work is more than 50% complete, no refunds will be issued. The percentage of completion is determined by the elapsed time from the commencement of the project to the receipt of the cancellation request. For example, if the project started and the estimated development time is 90 days, a request received on or after the 45th day will not be eligible for a refund. Any external party software fees or materials provided, such as server usage, will be chargeable.
# '''Initiating a Cancellation and Refund:'''
#* To request a cancellation and refund, please contact our customer support team via email. Include your order details and reasons for cancellation. We value your satisfaction and will guide you through the process promptly.

== Use of InvoiceNow via Highnix ==

=== '''Access Point Registration''' ===
# To use InvoiceNow via Highnix, each customer must be registered with Highnix’s designated InvoiceNow Access Point (AP). Highnix will assist customers with the onboarding and registration process.

=== '''Existing Access Point Registration''' ===
# Customers who are already registered with another Access Point must first request de-registration from their existing Access Point. Highnix can only proceed with registration after the de-registration process is completed.

=== '''Charges and Fees''' ===
# Each onboarding customer is subject to a one-time setup fee and recurring usage charges imposed by the Access Point. All such charges are payable by the customer.

=== '''Highnix Fees''' ===
# The InvoiceNow module within Highnix is provided at no additional software license cost. However, implementation, configuration, setup, training, and related professional services provided by Highnix are chargeable unless otherwise agreed.

=== '''Customer Responsibilities''' ===
# Customers are responsible for ensuring that all business, registration, and invoice data submitted through Highnix are accurate and complete. Highnix is not responsible for errors caused by incorrect or incomplete information provided by the customer.

=== '''Service Availability''' ===
# InvoiceNow services rely on external systems, including the Access Point and the national InvoiceNow network. Highnix does not guarantee uninterrupted service and shall not be liable for service disruptions beyond its control.

=== '''Compliance''' ===
# Customers remain responsible for complying with all applicable laws and regulations, including tax and record-keeping requirements, when using InvoiceNow.

== System Support and Hosting ==
# Support Availability and Uptime: Comprehensive online help documentation, phone, and WhatsApp support for Plus and Pro series. Emergency call support until 10:00 PM during the first year. Business Essential users have email support.
# Support for Different Plans: Users not enrolled in annual maintenance still receive application support via email, weekly backup.
# Hosting.
## Business Essential and No-Frill Accounting System: Standard Hosting with uptime: 99% over 2 calendar years.
## Plus and Pro: Premium Hosting with uptime 99.5%.
# Accounting Services Scope: Accounting services and advisory support are not included in the implementation scope. Customers can access such services for a fee.

== Governing Law ==
This agreement will be governed by and construed under the laws of Singapore.

Standard Terms and Conditions

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__FORCETOC__

== Schedule of Works ==
All works may be conducted on-site or off-site, and they may run concurrently in both locations. On-site schedules will be arranged in due course.

== Terms and Conditions ==

=== General ===
All data collected within the system remains the sole property of our customers. Highnix serves as a provider of electronic tools, refraining from any interference in the customers' data use or management. Confidentiality is upheld, and daily data backups are conducted for information security. Users are solely responsible for transactions and data entries. Highnix's data migration services exclude specific transactional activities. The quoted price encompasses the specified product scope. Any alterations to this scope will result in adjustments to the quoted price. Highnix reserves the right to update the Terms and Conditions as needed.

== Annual License Fees ==
# The Annual License Fee is calculated on a monthly basis but must be prepaid annually.
# Payment for the Annual License Fee must be received in full by Highnix at least one week before the commencement of the service period.
# Failure to make timely payment will result in suspension of the license until payment is received.
# The Annual License Fee is non-refundable and non-transferable.

=== Annual Recurring Fees (Plus and Pro only) ===
# '''Hosting Fee:''' The hosting fee is included for the first year of implementation, effective one week after payment is received by Highnix. There is no grace period for expired hosting services.
# '''Annual Maintenance and Support Fees:''' These fees are included for the first year, effective from the date of license installation.
# '''Billing Cycle:''' Billing for the subsequent year’s services will commence approximately one month before the expiry date of the current services. Payment must be received by the expiry date to ensure uninterrupted service.

=== Exclusion ===
# Overseas on-site effort expenses.
# Additional server capacities.
# System customization and API integration not stated in the quotation.

== Payment Terms ==
# Order Confirmation Payment: 100% payment upon order confirmation, unless otherwise agreed. 50% payment for customization services is due before the customization phase starts.
# Annual Fee Billing Cycle: Prorated up to December upon sign-up. Subsequent billings follow a January to December cycle.

== All-Inclusive Price ==
Our quoted prices are upfront and exclusive of GST.

== Customized Programs ==
# Customization and integration can be done on a Permanent License with additional cost.
# Source codes and IP of any customizations remain the property of Highnix.
# Customers can only deploy customizations for their own use under the agreement.
# Warranty: 6 weeks after completion against any defects or bugs based on the scope.
# Customer shall not duplicate, clone, resell, or allow any third parties access without written permission.
# All software change requests must be submitted through Highnix's Software Change Request Form (SCR) for evaluation.

== Training and Coaching ==
#Training and coaching services are accessible exclusively for Plus and Pro systems only. Sessions can be conducted on-site, via phone, or web conferences.
#Business Essential and No-frill Accounting System training are only available via Web conference.

== Cancellation and Refund ==

=== Standard System License ===
#No cancellations or refunds are permitted for standard system licenses.

=== Customization Work ===
We understand that customization needs may change. Customization projects commence immediately upon Highnix’s receipt of confirmation via email, PO, or signed quotation. Cancellations and refunds are subject to the following terms:

# '''Before Customization Work Begins:'''
#* If customization work has not commenced, we offer a refund of 100% of the order amount or the amount received, whichever is lower, minus an $800 surcharge for system study and design efforts.
# '''During Early Stages of Customization:'''
#* If customization work has started but is less than 50% complete, we offer a refund of 50% of the order amount or the amount received, whichever is lower, minus a $1,600 surcharge. The refund amount will be based on the percentage of time elapsed at the point of cancellation. For example, if the project started and the estimated development time is 90 days, a request received on or after the 44th day will not be eligible for a 50% refund. Any external party software fees or materials provided, such as server usage, will be chargeable.
# '''Progress Beyond 50% Completion:'''
#* If customization work is more than 50% complete, no refunds will be issued. The percentage of completion is determined by the elapsed time from the commencement of the project to the receipt of the cancellation request. For example, if the project started and the estimated development time is 90 days, a request received on or after the 45th day will not be eligible for a refund. Any external party software fees or materials provided, such as server usage, will be chargeable.
# '''Initiating a Cancellation and Refund:'''
#* To request a cancellation and refund, please contact our customer support team via email. Include your order details and reasons for cancellation. We value your satisfaction and will guide you through the process promptly.

== Use of InvoiceNow via Highnix ==

# '''Access Point Registration'''
## To use InvoiceNow via Highnix, each customer must be registered with Highnix’s designated InvoiceNow Access Point (AP). Highnix will assist customers with the onboarding and registration process.
# '''Existing Access Point Registration'''
## Customers who are already registered with another Access Point must first request de-registration from their existing Access Point. Highnix can only proceed with registration after the de-registration process is completed.
# '''Charges and Fees'''
## Each onboarding customer is subject to a one-time setup fee and recurring usage charges imposed by the Access Point. All such charges are payable by the customer.
# '''Highnix Fees'''
## The InvoiceNow module within Highnix is provided at no additional software license cost. However, implementation, configuration, setup, training, and related professional services provided by Highnix are chargeable unless otherwise agreed.
# '''Customer Responsibilities'''
## Customers are responsible for ensuring that all business, registration, and invoice data submitted through Highnix are accurate and complete. Highnix is not responsible for errors caused by incorrect or incomplete information provided by the customer.
# '''Service Availability'''
## InvoiceNow services rely on external systems, including the Access Point and the national InvoiceNow network. Highnix does not guarantee uninterrupted service and shall not be liable for service disruptions beyond its control.
# '''Compliance'''
## Customers remain responsible for complying with all applicable laws and regulations, including tax and record-keeping requirements, when using InvoiceNow.

== System Support and Hosting ==
# Support Availability and Uptime: Comprehensive online help documentation, phone, and WhatsApp support for Plus and Pro series. Emergency call support until 10:00 PM during the first year. Business Essential users have email support.
# Support for Different Plans: Users not enrolled in annual maintenance still receive application support via email, weekly backup.
# Hosting.
## Business Essential and No-Frill Accounting System: Standard Hosting with uptime: 99% over 2 calendar years.
## Plus and Pro: Premium Hosting with uptime 99.5%.
# Accounting Services Scope: Accounting services and advisory support are not included in the implementation scope. Customers can access such services for a fee.

== Governing Law ==
This agreement will be governed by and construed under the laws of Singapore.

Important Things to Take Note When Sending Invoices to Government

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Khkoh: /* Government Departments and How to Enter Them in Highnix ERP Customer Profiles */

File:Add bu.png

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File:Drop down bu.png

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Important Things to Take Note When Sending Invoices to Government

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Khkoh: /* Government Departments and How to Enter Them in Highnix ERP Customer Profiles */

Important Things to Take Note When Sending Invoices to Government

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Khkoh: /* Government Departments and How to Enter Them in Highnix ERP Customer Profiles */

Important Things to Take Note When Sending Invoices to Government

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Khkoh: /* Government Departments and How to Enter Them in Highnix ERP Customer Profiles */

Important Things to Take Note When Sending Invoices to Government

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Khkoh: /* Governement Departments and How to enter to Highnix ERP's Customer Profiles */

Important Things to Take Note When Sending Invoices to Government

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Khkoh: /* Important Notes When Sending Invoices to Singapore Government Agencies (AGD) */

Receiving Invoice Response from Customer

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__FORCETOC__

== Receiving Invoice Response from Customer ==
When a user sends an invoice to a customer who is also an InvoiceNow participant, and the customer’s system is an IMDA-accredited InvoiceNow system, the customer may send invoice status updates back to the user via InvoiceNow. These responses provide visibility into the processing status of the submitted invoice and allow vendors to take timely and appropriate follow-up actions.

=== Responses ===

# Invoice responses are an important part of the InvoiceNow ecosystem, as they help vendors understand whether an invoice has been successfully received, is being processed, requires clarification, or has been accepted or rejected by the customer.
# In Highnix ERP, invoice responses can be viewed by navigating to '''Sales Management → Peppol-Sales → Invoice Response From Customer''' (see Fig. 1).
## Users should select the relevant date range based on the invoice submission date or expected response date.
## Click the '''Invoice Response Download''' button to retrieve the latest invoice responses from the InvoiceNow network.
# Once downloaded, the invoice responses will be displayed in a structured list.
## Information displayed includes response codes, status reasons, response date and time, document reference IDs, sender details, and related invoice numbers.
## This allows users to quickly match each response to the corresponding sales invoice in the system.
# Please note that each download request is considered an InvoiceNow transmission.
## Transmission charges may apply after 31 March 2027, subject to IMDA and Access Point pricing policies.
## Users are advised to download responses only when necessary and to select an appropriate date range to minimise unnecessary transmissions.
#The following invoice response codes and their meanings may be received from customers:
## '''AB''' – Message Acknowledged
### The invoice has been successfully received by the customer’s system.
### No further action is required at this stage, and the invoice will proceed to the next processing step.
## '''IP''' – In Process
### The invoice is currently under internal processing by the customer.
### This may include validation checks, internal approvals, or workflow routing.
### Vendors should wait for a subsequent response before taking further action.
## '''UQ''' – Under Query
### The customer requires clarification or additional information.
### Users should review the status reason provided and respond promptly, for example by issuing a corrected invoice or contacting the customer directly.
## '''CA''' – Conditionally Accepted
### The invoice has been accepted with conditions.
### Conditions may include minor discrepancies or additional documentation requirements.
### Users should review the status reason carefully and take any required follow-up actions.
## '''RE''' – Rejected
### The invoice has been rejected and will not be processed further.
### Common reasons include incorrect invoice data, missing mandatory fields, or non-compliance with business rules.
### Users should correct the issues stated in the status reason and re-submit a new invoice if required.
## '''AP''' – Accepted
### The invoice has been fully accepted by the customer.
### The invoice is considered valid for payment processing.
## '''PD''' – Paid
### Payment for the invoice has been completed.
### Users may use this status to reconcile payments and close the invoice in their accounting records.

=== Actions ===

# Users should take the appropriate actions based on the response code and the accompanying status reason.
## It is recommended to review invoice responses regularly to ensure timely follow-up.
## For invoices under query or rejected, prompt corrective action can help avoid payment delays.
## Accepted and paid statuses can be used for reconciliation, reporting, and audit purposes.

=== Best Pracices ===
# Best practices for managing invoice responses:
## Assign responsibility to a designated user or team to monitor invoice responses daily.
## Maintain clear communication with customers when responding to queries or rejections.
## Keep records of invoice responses for audit and compliance purposes.
## Ensure invoice data accuracy before submission to reduce the likelihood of rejections.
# If there are technical issues that cannot be resolved, such as missing responses, unexpected errors, or discrepancies between the invoice and response data, please contact the Highnix Support Team via the [https://www.highnix.com/contact-us/ contact page].
# When contacting support, please provide the invoice number, response document ID, and a brief description of the issue to facilitate faster resolution.
[[File:Inv response.png|none|thumb|1000x1000px|Fig. 1 Invoice Response From Customer screen]]

Go to [[InvoiceNow - Advance Ordering]]

Receiving Invoice Response from Customer

2025-12-17T08:14:37Z

Khkoh:

__FORCETOC__

When a user sends an invoice to a customer who is also an InvoiceNow participant, and the customer’s system is an IMDA-accredited InvoiceNow system, the customer may send invoice status updates back to the user via InvoiceNow. These responses provide visibility into the processing status of the submitted invoice and allow vendors to take timely and appropriate follow-up actions.

Invoice responses are an important part of the InvoiceNow ecosystem, as they help vendors understand whether an invoice has been successfully received, is being processed, requires clarification, or has been accepted or rejected by the customer.

# In Highnix ERP, invoice responses can be viewed by navigating to '''Sales Management → Peppol-Sales → Invoice Response From Customer''' (see Fig. 1).
## Users should select the relevant date range based on the invoice submission date or expected response date.
## Click the '''Invoice Response Download''' button to retrieve the latest invoice responses from the InvoiceNow network.
# Once downloaded, the invoice responses will be displayed in a structured list.
## Information displayed includes response codes, status reasons, response date and time, document reference IDs, sender details, and related invoice numbers.
## This allows users to quickly match each response to the corresponding sales invoice in the system.
# Please note that each download request is considered an InvoiceNow transmission.
## Transmission charges may apply after 31 March 2027, subject to IMDA and Access Point pricing policies.
## Users are advised to download responses only when necessary and to select an appropriate date range to minimise unnecessary transmissions.

# The following invoice response codes and their meanings may be received from customers:
## '''AB''' – Message Acknowledged
### The invoice has been successfully received by the customer’s system.
### No further action is required at this stage, and the invoice will proceed to the next processing step.
## '''IP''' – In Process
### The invoice is currently under internal processing by the customer.
### This may include validation checks, internal approvals, or workflow routing.
### Vendors should wait for a subsequent response before taking further action.
## '''UQ''' – Under Query
### The customer requires clarification or additional information.
### Users should review the status reason provided and respond promptly, for example by issuing a corrected invoice or contacting the customer directly.
## '''CA''' – Conditionally Accepted
### The invoice has been accepted with conditions.
### Conditions may include minor discrepancies or additional documentation requirements.
### Users should review the status reason carefully and take any required follow-up actions.
## '''RE''' – Rejected
### The invoice has been rejected and will not be processed further.
### Common reasons include incorrect invoice data, missing mandatory fields, or non-compliance with business rules.
### Users should correct the issues stated in the status reason and re-submit a new invoice if required.
## '''AP''' – Accepted
### The invoice has been fully accepted by the customer.
### The invoice is considered valid for payment processing.
## '''PD''' – Paid
### Payment for the invoice has been completed.
### Users may use this status to reconcile payments and close the invoice in their accounting records.

# Users should take the appropriate actions based on the response code and the accompanying status reason.
## It is recommended to review invoice responses regularly to ensure timely follow-up.
## For invoices under query or rejected, prompt corrective action can help avoid payment delays.
## Accepted and paid statuses can be used for reconciliation, reporting, and audit purposes.

# Best practices for managing invoice responses:
## Assign responsibility to a designated user or team to monitor invoice responses daily.
## Maintain clear communication with customers when responding to queries or rejections.
## Keep records of invoice responses for audit and compliance purposes.
## Ensure invoice data accuracy before submission to reduce the likelihood of rejections.

# If there are technical issues that cannot be resolved, such as missing responses, unexpected errors, or discrepancies between the invoice and response data, please contact the Highnix Support Team via the [https://www.highnix.com/contact-us/ contact page].
## When contacting support, please provide the invoice number, response document ID, and a brief description of the issue to facilitate faster resolution.

[[File:Inv response.png|none|thumb|1000x1000px|Fig. 1 Invoice Response From Customer screen]]

Go to [[InvoiceNow - Advance Ordering]]

Receiving Invoice Response from Customer

2025-12-17T08:11:04Z

Khkoh:

__FORCETOC__

When a user sends an invoice to a customer who is also an InvoiceNow participant, and the customer’s system is an IMDA-accredited InvoiceNow system, the customer may send invoice status updates back to the user via the InvoiceNow network. These responses allow vendors to track the progress of submitted invoices and take timely follow-up actions when required.

Invoice responses are part of the InvoiceNow lifecycle and provide transparency on whether an invoice has been received, processed, accepted, queried, rejected, or paid by the customer.

=== Accessing Invoice Responses in Highnix ERP ===

# In Highnix ERP, invoice responses can be accessed by navigating to '''Sales Management → Peppol-Sales → Invoice Response From Customer''' (see Fig. 1).
# Select the relevant '''date range''' to retrieve invoice responses received within that period.
# Click the '''Invoice Response Download''' button to request the latest responses from the InvoiceNow network.
# Once the download is completed, the invoice response records will be displayed on the screen.

The displayed information typically includes:
* Invoice reference number
* Response document ID
* Response code
* Status reason code (if applicable)
* Status reason description
* Date and time the response was issued by the customer

These details help users to clearly understand the current status of each submitted invoice.

== Important Notes on Invoice Response Downloads ==

* Each click of the '''Invoice Response Download''' button initiates a request to the InvoiceNow network.
* Such a request is considered an InvoiceNow transmission.
* After '''31 March 2027''', InvoiceNow transmissions may incur charges, subject to prevailing pricing and policies.
* Users are advised to download invoice responses only when necessary and to select appropriate date ranges to minimise unnecessary transmissions.

=== Invoice Response Codes and Their Meanings ===

The following invoice response codes may be received from customers:

## '''AB''' – Message Acknowledged
Indicates that the invoice has been successfully received by the customer’s system. This does not imply acceptance or approval, but confirms technical receipt.

## '''IP''' – In Process
Indicates that the invoice is currently under processing by the customer. No action is required at this stage.

## '''UQ''' – Under Query
Indicates that the customer has questions or requires clarification. Users should review the status reason and contact the customer if additional information or corrective action is required.

## '''CA''' – Conditionally Accepted
Indicates that the invoice is accepted subject to certain conditions. Users should review the stated conditions carefully and ensure compliance to avoid payment delays.

## '''RE''' – Rejected
Indicates that the invoice has been rejected. The rejection reason will usually be provided. Users should correct the issue and reissue a new invoice if required.

## '''AP''' – Accepted
Indicates that the invoice has been accepted by the customer and is pending payment according to agreed payment terms.

## '''PD''' – Paid
Indicates that the invoice has been paid. Users are advised to reconcile this status with bank statements and accounting records.

=== Recommended Actions for Users ===

# Regularly monitor invoice responses to ensure timely awareness of invoice status.
# For '''UQ''' or '''RE''' responses, review the status reason details carefully and take corrective action as soon as possible.
# Avoid resubmitting invoices without first addressing the stated issues, as this may lead to repeated rejections.
# Maintain proper communication with customers when clarifications or corrections are required.
# Use the '''AP''' and '''PD''' statuses to assist with accounts receivable tracking and cash flow planning.

=== Troubleshooting and Support ===

In some cases, users may encounter technical issues such as:
* Missing invoice responses
* Unexpected response codes
* Inconsistent status information

If such issues cannot be resolved through normal operational checks, users should contact the Highnix Support Team via the [https://www.highnix.com/contact-us/ contact page]. When contacting support, please provide relevant details such as the invoice number, submission date, and response document ID to facilitate faster assistance.

[[File:Inv response.png|none|thumb|1000x1000px|Fig. 1: Invoice Response From Customer screen in Highnix ERP]]

Go to [[InvoiceNow - Advance Ordering]]

Receiving Invoice Response from Customer

2025-12-17T07:59:56Z

Khkoh:

__FORCETOC__

When user sent an Invoice to the customer who is also an InvoiceNow participant and the system is an IMDA accredicted InvoiceNow system, the customer can send a invoice status to the user via the system.

# In Highnix ERP, this can be easily obtained by navigating to Sales Mgt, Peppol-Sales, Invoice Response From Customer (See Fig 1). Select the date range and then click on the "Invoice Respnse Download" button.
# The Invoice Responses including the codes, status reasons, the ID etc will be displayed. (please note that a request is considered an InvoiceNow transmission which may incur transmission cost after 31 Mar 2027).
# Below are the invoice response codes and its meaning may be received:
## '''AB''' – Message Acknowledged
## '''IP''' – In Process
## '''UQ''' – Under Query
## '''CA''' – Conditionally Accepted
## '''RE''' – Rejected
## '''AP''' – Accepted
## '''PD''' – Paid
# User need to take necessary actions according to the code and the status reasons to take necessary actions. If there is any technical issues which cannot be resolved, please contact Highnix support team at the [https://www.highnix.com/contact-us/ contact page]
[[File:Inv response.png|none|thumb|1000x1000px|Fig 1]]Go to [[InvoiceNow - Advance Ordering]]

Receiving Invoice Response from Customer

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Khkoh:

Receiving Invoice Response from Customer

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Khkoh:

__FORCETOC__

When user sent an Invoice to the customer who is also an InvoiceNow participant and the system is an IMDA accredicted InvoiceNow system, the customer can send a invoice status to the user via the system.

# In Highnix ERP, this can be easily obtained by navigating to Sales Mgt, Peppol-Sales, Invoice Response From Customer (See Fig 1). Select the date range and then click on the "Invoice Respnse Download" button.
# The Invoice Responses including the codes, status reasons, the ID etc will be displayed. (please note that a request is considered an InvoiceNow transmission which may incur transmission cost after 31 Mar 2027).
# Below are the invoice response codes and its meaning may be received:
## '''AB''' – Message Acknowledged
## '''IP''' – In Process
## '''UQ''' – Under Query
## '''CA''' – Conditionally Accepted
## '''RE''' – Rejected
## '''AP''' – Accepted
## '''PD''' – Paid
#

[[File:Inv response.png|none|thumb|800x800px|Fig 1]]

File:Inv response.png

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inv_response

Important Things to Take Note When Sending Invoices to Government

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Khkoh:

Send Invoices to Government

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Khkoh: /* Send Invoices to Government */

__FORCETOC__

== Send Invoices to Government ==
Sending invoices to Government agencies is similar to sending invoices to other Peppol-registered entities. The only additional requirement is that a branch must be created to represent the Government Agency Business Unit (BU). This can be done using the steps below.

=== Preparation ===

# Government Agency: '''National Parks Board'''
# Government Agency Business Unit Code: '''NPB01'''

=== Create Customer Profile ===

# First, create a customer profile for National Parks Board using the standard procedure.
## Navigate to '''Sales Mgt > Maintenance > Add and Edit Customer Records'''.
## Create a customer with the name '''National Parks Board'''.
## After the customer record is saved, click on '''Add and Edit Customer Branch'''. The branch maintenance page will appear ('''Fig 1''').
## Add a new branch with the Branch Name as '''NPB01''' and complete all mandatory fields.
## Click on the '''Add New''' button. The branch will be saved.

=== Create Invoice ===

# To send an invoice to a Government Agency, simply create a new Sales Invoice.
# In the '''Branch''' field, use the pull-down menu to select the required Business Unit (BU) (Fig 2).
# Enter all other mandatory fields and relevant transaction details.
# Click on the '''Place Invoice''' button.
# From the options list after the invoice is created, click on '''Send Sales Invoice - PINT''' or '''Send Sales Invoice - BIS''', depending on the available option.

[[File:Create bu govt.png|none|thumb|800x800px|Fig 1]]
[[File:Add bu code.png|none|thumb|800x800px|Fig 2]]Go to next topic: [[Receiving Invoice Response from Customer]]

Important Things to Take Note When Sending Invoices to Government

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Khkoh: /* Important Things to Take Note When Sending Invoices to Government (AGD) */

__FORCETOC__

== Important Things to Take Note When Sending Invoices to Government (AGD) ==
Sending Invocies to the Singapore government agencies via InvoiceNow, vendors would have to comply with the following requirements:

=== Requirements ===

# Have a CorpPass account at CorpPass portal (Corppass.gov.sg)
# Have an “Approved” vendor record at Vendors@Gov (vendors.gov.sg)
## Before submitting e-invoices to Singapore government agencies via the network, vendors would first need to create a vendor record at Vendors@Gov. Vendors can log into Vendors@Gov using CorpPass.
## The vendor record has to be of “Approved” status before e-invoice submission.
# Payment will be made based on the bank details provided in the vendor record
## To find out how to login at Vendors@Gov, please refer to this guide.
## To find out how to create a vendor record, please refer to this guide.
# Ensure that e-invoices are submitted based on the e-invoice requirements of Singapore government agencies

=== Peppol Network Endpoint ID ===

# When submitting e-invoices to Singapore Government Agencies via InvoiceNow, the e-invoices need to be sent to an agency’s registered PEPPOL ID.
# You may find the agency’s Peppol ID at the Singapore Peppol ID Directory: [https://www.peppoldirectory.sg/ here].
# If the agency has not registered a PEPPOL ID, you may still submit the einvoice to the endpoint ID of the Accountant-General’s department: '''SGUENT08GA0028A'''
# Invoices submitted to the Accountant-General’s Department will be subsequently sent to the respective Singapore Government Agencies for processing.
# Vendors will receive responses from AGD endpoint ID. AGD will send invoice status updates to vendors registered on InvoiceNow via an Invoice Response document.

=== Receive Invoice Responses from Government or Customers ===

# Your customers including AGD with system accredicted by IMDA will have the capability to send the invoice responses to Highnix ERP system.
# These are the possible response from your customers:
## "AB" => Message Ack-AB "IP" => In process-IP "UQ" => Under query-UQ "CA" => Conditionally accepted-CA "RE" => Rejected-RE "AP" => Accepted-AP "PD" => Paid-PD
# The responses have its meaning as shown and they may be sent from your customers in certain intervals. Please refer to this topic [[Receiving Invoice Response from Customer]] for more information.

For clarity, please Google using this keywords "'''User Guide for Government Vendors on InvoiceNow'''" and read the latest documentation regarding the detail steps.

Go to next topic: [[Send Invoices to Government]]

Receiving Invoice Response from Customer

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Khkoh: Created page with "__FORCETOC__"

__FORCETOC__

Sending of Customer Purchase Order Status

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Khkoh:

__FORCETOC__

== Sending of Customer Purchase Order Status ==
Users can easily send the Sales Order (SO) status to the customer directly from the system.

# Navigate to '''Sales Mgt > Inquiry > Sales Order Inquiry''' and select the Sales Order for which you want to provide the status.
# Click on the pencil icon on the right of the selected SO. The '''Modify Sales Order''' page will be displayed. (See Fig 1)
# At the top right of the page, locate the '''Status''' pull-down menu and select the appropriate standard response.
# Click on '''Commit Order Changes'''.
# On the confirmation page, select the option '''Send the Sales Order Status'''. The system will then trigger the process to send the status update to the customer.
[[File:SO status.png|none|thumb|800x800px|Fig 1]]

Go to next topic: [[Important Things to Take Note When Sending Invoices to Government]]

Important Things to Take Note When Sending Invoices to Government

2025-12-17T07:35:19Z

Khkoh: /* Important Things to Take Note When Sending Invoices to Government (AGD) */

__FORCETOC__

== Important Things to Take Note When Sending Invoices to Government (AGD) ==
Sending Invocies to the Singapore government agencies via InvoiceNow, vendors would have to comply with the following requirements:

=== Requirements ===

# Have a CorpPass account at CorpPass portal (Corppass.gov.sg)
# Have an “Approved” vendor record at Vendors@Gov (vendors.gov.sg)
## Before submitting e-invoices to Singapore government agencies via the network, vendors would first need to create a vendor record at Vendors@Gov. Vendors can log into Vendors@Gov using CorpPass.
## The vendor record has to be of “Approved” status before e-invoice submission.
# Payment will be made based on the bank details provided in the vendor record
## To find out how to login at Vendors@Gov, please refer to this guide.
## To find out how to create a vendor record, please refer to this guide.
# Ensure that e-invoices are submitted based on the e-invoice requirements of Singapore government agencies

=== Peppol Network Endpoint ID ===

# When submitting e-invoices to Singapore Government Agencies via InvoiceNow, the e-invoices need to be sent to an agency’s registered PEPPOL ID.
# You may find the agency’s Peppol ID at the Singapore Peppol ID Directory: [https://www.peppoldirectory.sg/ here].
# If the agency has not registered a PEPPOL ID, you may still submit the einvoice to the endpoint ID of the Accountant-General’s department: '''SGUENT08GA0028A'''
# Invoices submitted to the Accountant-General’s Department will be subsequently sent to the respective Singapore Government Agencies for processing.
# Vendors will receive responses from AGD endpoint ID. AGD will send invoice status updates to vendors registered on InvoiceNow via an Invoice Response document.

=== Receive Invoice Responses from Government or Customers ===

# Your customers including AGD with system accredicted by IMDA will have the capability to send the invoice responses to Highnix ERP system.
# These are the possible response from your customers:
## "AB" => Message Ack-AB "IP" => In process-IP "UQ" => Under query-UQ "CA" => Conditionally accepted-CA "RE" => Rejected-RE "AP" => Accepted-AP "PD" => Paid-PD
# The responses have its meaning as shown and they may be sent from your customers in certain intervals. Please refer to this topic for more information.

For clarity, please Google using this keywords "'''User Guide for Government Vendors on InvoiceNow'''" and read the latest documentation regarding the detail steps.

Go to next topic: [[Send Invoices to Government]]

Important Things to Take Note When Sending Invoices to Government

2025-12-17T07:34:10Z

Khkoh:

__FORCETOC__

== Important Things to Take Note When Sending Invoices to Government (AGD) ==
Sending Invocies to the Singapore government agencies via InvoiceNow, vendors would have to comply with the following requirements:

=== Requirements ===

# Have a CorpPass account at CorpPass portal (Corppass.gov.sg)
# Have an “Approved” vendor record at Vendors@Gov (vendors.gov.sg)
## Before submitting e-invoices to Singapore government agencies via the network, vendors would first need to create a vendor record at Vendors@Gov. Vendors can log into Vendors@Gov using CorpPass.
## The vendor record has to be of “Approved” status before e-invoice submission.
# Payment will be made based on the bank details provided in the vendor record
## To find out how to login at Vendors@Gov, please refer to this guide.
## To find out how to create a vendor record, please refer to this guide.
# Ensure that e-invoices are submitted based on the e-invoice requirements of Singapore government agencies

=== Peppol Network Endpoint ID ===

# When submitting e-invoices to Singapore Government Agencies via InvoiceNow, the e-invoices need to be sent to an agency’s registered PEPPOL ID.
# You may find the agency’s Peppol ID at the Singapore Peppol ID Directory: [https://www.peppoldirectory.sg/ here].
# If the agency has not registered a PEPPOL ID, you may still submit the einvoice to the endpoint ID of the Accountant-General’s department: '''SGUENT08GA0028A'''
# Invoices submitted to the Accountant-General’s Department will be subsequently sent to the respective Singapore Government Agencies for processing.
# Vendors will receive responses from AGD endpoint ID. AGD will send invoice status updates to vendors registered on InvoiceNow via an Invoice Response document.

=== Receive Invoice Responses from Government or Customers ===

# Your customers including AGD with system accredicted by IMDA will have the capability to send the invoice responses to Highnix ERP system.
# These are the possible response from your customers:
## "AB" => Message Ack-AB "IP" => In process-IP "UQ" => Under query-UQ "CA" => Conditionally accepted-CA "RE" => Rejected-RE "AP" => Accepted-AP "PD" => Paid-PD
# The responses have its meaning as shown and they may be sent from your customers in certain intervals. Please refer to this topic for more information.

For clarity, please Google using this keywords "'''User Guide for Government Vendors on InvoiceNow'''" and read the latest documentation regarding the detail steps.

Important Things to Take Note When Sending Invoices to Government

2025-12-17T07:14:38Z

Khkoh: Created page with "__FORCETOC__"

__FORCETOC__

Home (Click on Highnix Logo)

2025-12-17T07:14:15Z

Khkoh: /* Online Manual Table of Content: */

== Welcome to Highnix Online Support And Documentation ==

=== Contact Support: ===
:We will get back to you within 3 working days or earlier.
:* WhatsApp: +65-8460 2283 (<nowiki>https://wa.me/6584602283</nowiki>)
:* Voice: +65-8912 8747 / +65-6214 1157
:* [https://www.highnix.com/contact-us/ Online Contact form: https://www.highnix.com/contact-us/]

=== '''Online Manual Table of Content:''' ===
'''At any page, click the Highnix logo or Home on the left to go back to the Home Page.'''

'''Subject Category:''' This is organized according to the function tabs menu. It includes useful information and tips.

__FORCETOC__
{| class="wikitable sortable mw-collapsible"

|+
!
!Subject
!Subject Category
!Topics
|-
|■
|[[About this Help]]
|
|
|-
|
|
|''Info:''
|[[How to use help|How to Use Help?]]
|-
|■
|[[General]]
|
|
|-
|
|
|''Info:''
|[[Read Me First|'''Read Me First (Must Read)''']]
|-
|
|
|
|[[Why Highnix ERP|Why Highnix ERP?]]
|-
|
|
|
|[[Read Me First#do and do not|DO and DON'T]]
|-
|
|
|
|[[General#General Form|Form]]
|-
|
|
|''Implementation''
|[[System Implementation and Deployment Preparation]]
|-
|
|
|
|[[Data Migration and Initial Setup]]
|-
|
|
|
|[[Training]]
|-
|
|
|
|Application Programming Interface (API) (Coming)
|-
|■
|[[Inventory and Product Mgt]]
|
|
|-
|
|
|''Info:''
|[[Handling the Landing Cost of Products Purchased]]
|-
|
|
|
|Batch/Expiry Date Selection
|-
|
|
|
|[[Report: Stock Check Sheets]]
|-
|
|
|''Transactions:''
|[[Inventory Location Transfers]]
|-
|
|
|''Maintenance:''
|[[Add and Edit Items]]
|-
|
|
|
|[[Kitting]]
|-
|
|
|''Pricing:''
|[[Selling Price|Selling Price (Price Book)]]
|-
|
|
|
|[[Buying Price]]
|-
|
|
|
|[[Standard Cost]]
|-
|■
|[[Sales Management]]
|
|
|-
|
|
|''Info:''
|[[Generic Sales Flow]]
|-
|
|
|
|[[Useful Tips - Sales]]
|-
|
|
|''Transactions:''
|[[Quotation]]
|-
|
|
|
|[[Sales Order]]
|-
|
|
|
|[[Sales Delivery]]
|-
|
|
|
|[[Sales Invoice]]
|-
|■
|Purchase Management
|
|
|-
|
|
|''info:''
|[[Purchase Credit Note]]
|-
|■
|[[Finance Management]]
|
|
|-
|
|
|''info:''
|[[Finance Management|About Finance Management]]
|-
|
|
|
|[[Foreign Currency Revaulation]]
|-
|
|
|
|[[Differences of Various Payment Types]]
|-
|
|
|
|[[Journal Inquiry]]
|-
|
|
|''Transactions:''
|[[General Receipt]]
|-
|
|
|
|[[Receive Customer Payment]]
|-
|
|
|
|[[Allocate Customer Payment or Credit Note]]
|-
|
|
|
|[[Finance Management#Fixed Asset Management|Fixed Asset Management]]
|-
|
|
|
|[[Add and Edit Currencies|Add and Edit Currency]]
|-
|
|
|
|[[Update Exchange Rates Table|Update Exchange Rates]]
|-
|
|
|''Maintenance:''
|[[Add and Edit Bank Accounts]]
|-
|■
|InvoiceNow
|''General''
|[[InvoiceNow Setup]]
|-
|
|
|
|[[Activation of GST InvoiceNow Submission for GST- Registered Businesses]]
|-
|
|
|
|[[Extraction and Packaging of Invoice Data]]
|-
|
|
|''Sending Invoices''
|[[Invoice Data Submission through APs]]
|-
|
|
|
|[[Reporting & Reconciliation]]
|-
|
|
|''Adding Customer''
|[[Add or Edit A Customer]]
|-
|
|
|
|[[Sending InvoiceNow To Customers]]
|-
|
|
|
|[[Receiving InvoiceNow from Suppliers]]
|-
|
|
|InvoiceNow-Advance Ordering
|[[InvoiceNow - Advance Ordering]]
|-
|
|
|
|[[Receiving of Customer Purchase Orders|Receiving and Processing of Customer Purchase Orders (or Sales Orders)]]
|-
|
|
|
|[[Process the Sales Order|Process the Sales Order (Accept, Reject, Accept with or without Changes)]]
|-
|
|
|
|[[Sending of Customer Purchase Order Status]]
|-
|
|
|
|[[Important Things to Take Note When Sending Invoices to Government]]
|-
|
|
|
|[[Send Invoices to Government|Sending Invoices to Government]]
|-
|
|
|
|[[Receiving Invoice Response from Customer]]
|-
|■
|Dimension Management
|
|
|-
|
|Extension Module
|
|
|-
|■
|Setup
|
|
|-
|
|
|
|[[System Setup]]
|-
|
|
|System/GL Defaults
|[[System Setup#Default Account Codes and System General GL Setup|System and General GL]]
|-
|
|
|
|Forms and Docs Reference Number
|-
|
|
|GST
|[[GST|GST Setup]]
|-
|
|
|
|[[Add GST Tax Type]]
|-
|
|
|
|[[Sales of Vouchers]]
|-
|###
|##################
|##############
|###################################
|-
|
|API
|
|
|-
|■
|[[HR Processes with QuickHR|HRMS]]
|
|[[QuickHR Integration Settings]]
|-
|■
|FAQ / How To?
|
|
|-
|
|
|Sales
|[[How to create water mark]]?
|-
|
|
|
|[[Contra of Accounts (A customer is also a supplier)]]
|-
|
|
|Termination
|[[Cessation Of Services]]
|-
|
|
|Finance
|[[Write-Off of Uncollectible Receivables or Bad Debts]]
|-
|■
|[[Error Codes]]
|
|[[Error codes explain dolution|Error Codes Explanation and Solution]]
|}

----

Send Invoices to Government

2025-12-17T07:06:27Z

Khkoh: /* Create Customer Profile */

Home (Click on Highnix Logo)

2025-12-16T10:55:07Z

Khkoh: /* Online Manual Table of Content: */

== Welcome to Highnix Online Support And Documentation ==

=== Contact Support: ===
:We will get back to you within 3 working days or earlier.
:* WhatsApp: +65-8460 2283 (<nowiki>https://wa.me/6584602283</nowiki>)
:* Voice: +65-8912 8747 / +65-6214 1157
:* [https://www.highnix.com/contact-us/ Online Contact form: https://www.highnix.com/contact-us/]

=== '''Online Manual Table of Content:''' ===
'''At any page, click the Highnix logo or Home on the left to go back to the Home Page.'''

'''Subject Category:''' This is organized according to the function tabs menu. It includes useful information and tips.

__FORCETOC__
{| class="wikitable sortable mw-collapsible"

|+
!
!Subject
!Subject Category
!Topics
|-
|■
|[[About this Help]]
|
|
|-
|
|
|''Info:''
|[[How to use help|How to Use Help?]]
|-
|■
|[[General]]
|
|
|-
|
|
|''Info:''
|[[Read Me First|'''Read Me First (Must Read)''']]
|-
|
|
|
|[[Why Highnix ERP|Why Highnix ERP?]]
|-
|
|
|
|[[Read Me First#do and do not|DO and DON'T]]
|-
|
|
|
|[[General#General Form|Form]]
|-
|
|
|''Implementation''
|[[System Implementation and Deployment Preparation]]
|-
|
|
|
|[[Data Migration and Initial Setup]]
|-
|
|
|
|[[Training]]
|-
|
|
|
|Application Programming Interface (API) (Coming)
|-
|■
|[[Inventory and Product Mgt]]
|
|
|-
|
|
|''Info:''
|[[Handling the Landing Cost of Products Purchased]]
|-
|
|
|
|Batch/Expiry Date Selection
|-
|
|
|
|[[Report: Stock Check Sheets]]
|-
|
|
|''Transactions:''
|[[Inventory Location Transfers]]
|-
|
|
|''Maintenance:''
|[[Add and Edit Items]]
|-
|
|
|
|[[Kitting]]
|-
|
|
|''Pricing:''
|[[Selling Price|Selling Price (Price Book)]]
|-
|
|
|
|[[Buying Price]]
|-
|
|
|
|[[Standard Cost]]
|-
|■
|[[Sales Management]]
|
|
|-
|
|
|''Info:''
|[[Generic Sales Flow]]
|-
|
|
|
|[[Useful Tips - Sales]]
|-
|
|
|''Transactions:''
|[[Quotation]]
|-
|
|
|
|[[Sales Order]]
|-
|
|
|
|[[Sales Delivery]]
|-
|
|
|
|[[Sales Invoice]]
|-
|■
|Purchase Management
|
|
|-
|
|
|''info:''
|[[Purchase Credit Note]]
|-
|■
|[[Finance Management]]
|
|
|-
|
|
|''info:''
|[[Finance Management|About Finance Management]]
|-
|
|
|
|[[Foreign Currency Revaulation]]
|-
|
|
|
|[[Differences of Various Payment Types]]
|-
|
|
|
|[[Journal Inquiry]]
|-
|
|
|''Transactions:''
|[[General Receipt]]
|-
|
|
|
|[[Receive Customer Payment]]
|-
|
|
|
|[[Allocate Customer Payment or Credit Note]]
|-
|
|
|
|[[Finance Management#Fixed Asset Management|Fixed Asset Management]]
|-
|
|
|
|[[Add and Edit Currencies|Add and Edit Currency]]
|-
|
|
|
|[[Update Exchange Rates Table|Update Exchange Rates]]
|-
|
|
|''Maintenance:''
|[[Add and Edit Bank Accounts]]
|-
|■
|InvoiceNow
|''General''
|[[InvoiceNow Setup]]
|-
|
|
|
|[[Activation of GST InvoiceNow Submission for GST- Registered Businesses]]
|-
|
|
|
|[[Extraction and Packaging of Invoice Data]]
|-
|
|
|''Sending Invoices''
|[[Invoice Data Submission through APs]]
|-
|
|
|
|[[Reporting & Reconciliation]]
|-
|
|
|''Adding Customer''
|[[Add or Edit A Customer]]
|-
|
|
|
|[[Sending InvoiceNow To Customers]]
|-
|
|
|
|[[Receiving InvoiceNow from Suppliers]]
|-
|
|
|InvoiceNow-Advance Ordering
|[[InvoiceNow - Advance Ordering]]
|-
|
|
|
|[[Receiving of Customer Purchase Orders|Receiving and Processing of Customer Purchase Orders (or Sales Orders)]]
|-
|
|
|
|[[Process the Sales Order|Process the Sales Order (Accept, Reject, Accept with or without Changes)]]
|-
|
|
|
|[[Sending of Customer Purchase Order Status]]
|-
|
|
|
|[[Send Invoices to Government]]
|-
|
|
|
|Important Things to Take Note When Sending Invoices to Government
|-
|
|
|
|Receiving Invoice Response from Customer
|-
|■
|Dimension Management
|
|
|-
|
|Extension Module
|
|
|-
|■
|Setup
|
|
|-
|
|
|
|[[System Setup]]
|-
|
|
|System/GL Defaults
|[[System Setup#Default Account Codes and System General GL Setup|System and General GL]]
|-
|
|
|
|Forms and Docs Reference Number
|-
|
|
|GST
|[[GST|GST Setup]]
|-
|
|
|
|[[Add GST Tax Type]]
|-
|
|
|
|[[Sales of Vouchers]]
|-
|###
|##################
|##############
|###################################
|-
|
|API
|
|
|-
|■
|[[HR Processes with QuickHR|HRMS]]
|
|[[QuickHR Integration Settings]]
|-
|■
|FAQ / How To?
|
|
|-
|
|
|Sales
|[[How to create water mark]]?
|-
|
|
|
|[[Contra of Accounts (A customer is also a supplier)]]
|-
|
|
|Termination
|[[Cessation Of Services]]
|-
|
|
|Finance
|[[Write-Off of Uncollectible Receivables or Bad Debts]]
|-
|■
|[[Error Codes]]
|
|[[Error codes explain dolution|Error Codes Explanation and Solution]]
|}

----

Sending of Customer Purchase Order Status

2025-12-14T08:20:32Z

Khkoh: /* Sending of Customer Purchase Order Status */

InvoiceNow - Advance Ordering

2025-12-14T08:05:37Z

Khkoh: /* Order Balance */

__FORCETOC__

== InvoiceNow - Advance Ordering ==

=== Introduction ===

# Advanced ordering and order balance are specific functionalities used primarily in e-procurement and supply chain management to automate and manage the full lifecycle of a purchase order. They were enhanced within Singapore's national e-invoicing network, InvoiceNow and it is mainly for B2G procurement processes.
# It allows participants of the InvoiceNow network to manage the supply chain and e-procurement seamlessly directly from their ERP systems (such as Highnix ERP) and other Accounting Systems.

=== Advanced Ordering ===

# Advanced ordering refers to a system's capability to handle the full, dynamic lifecycle of a customer purchase order (PO) electronically and automatically, beyond just the initial order creation.
# Key features include:
## '''Initial Order Creation:''' Structured electronic ordering of goods or services, potentially generated from a digital catalog.
## Order Changes (Mainly buyer initiated): The ability for buyers to propose modifications to an order (e.g., quantity adjustments, revised delivery dates, product substitutions). These changes can be accepted or rejected by the selling party.
## Order Cancellations: The ability for buying party to cancel an order before it is prepared for delivery, subject to agreed-upon deadlines.
# Automation Benefits: It allows sellers to automate core steps like order approval, picking, and invoice generation directly from the PO data, and helps buyers automate invoice approval and accounting, which improves efficiency and reduces manual processing.

=== Order Balance ===

# The order balance is a specific electronic document or data element used to provide an up-to-date view of the remaining quantity of an order that has not yet been fulfilled or invoiced.
## Purpose: It helps ensure that both the buyer's and seller's records align after partial deliveries or partial invoicing.
## Process: After a partial delivery and invoice, the buyer can send an order balance document informing the seller of the remaining quantity expected. This allows for the automation of invoice reconciliation and ensures that the final invoice for an order can be processed without manual intervention.
## Outcome: When an order is fully delivered and billed, the order balance will show a remaining quantity of zero, confirming the completion of the transaction for both parties.
# In essence, advanced ordering manages the workflow of order changes and cancellations, while the order balance provides a real-time status update on fulfillment progress to facilitate seamless, automated invoicing.

Go to next topic: [[Receiving of Customer Purchase Orders]]

Send Invoices to Government

2025-12-14T08:05:14Z

Khkoh: /* Create Invoice */

__FORCETOC__

== Send Invoices to Government ==
Sending invoices to Government agencies is similar to sending invoices to other Peppol-registered entities. The only additional requirement is that a branch must be created to represent the Government Agency Business Unit (BU). This can be done using the steps below.

=== Preparation ===

# Government Agency: '''National Parks Board'''
# Government Agency Business Unit Code: '''NPB01'''

=== Create Customer Profile ===

# First, create a customer profile for National Parks Board using the standard procedure.
## Navigate to '''Sales Mgt > Maintenance > Add and Edit Customer Records'''.
## Create a customer with the name '''National Parks Board'''.
## After the customer record is saved, click on '''Add and Edit Customer Branch'''. The branch maintenance page will appear (Fig 1).
## Add a new branch with the Branch Name as '''NPB01''' and complete all mandatory fields.
## Click on the '''Add New''' button. The branch will be saved.

=== Create Invoice ===

# To send an invoice to a Government Agency, simply create a new Sales Invoice.
# In the '''Branch''' field, use the pull-down menu to select the required Business Unit (BU) (Fig 2).
# Enter all other mandatory fields and relevant transaction details.
# Click on the '''Place Invoice''' button.
# From the options list after the invoice is created, click on '''Send Sales Invoice - PINT''' or '''Send Sales Invoice - BIS''', depending on the available option.

[[File:Create bu govt.png|none|thumb|800x800px|Fig 1]]
[[File:Add bu code.png|none|thumb|800x800px|Fig 2]]Go to next topic: [[InvoiceNow - Advance Ordering]]

Sending of Customer Purchase Order Status

2025-12-14T08:04:52Z

Khkoh: /* Sending of Customer Purchase Order Status */

__FORCETOC__

== Sending of Customer Purchase Order Status ==
Users can easily send the Sales Order (SO) status to the customer directly from the system.

# Navigate to '''Sales Mgt > Inquiry > Sales Order Inquiry''' and select the Sales Order for which you want to provide the status.
# Click on the pencil icon on the right of the selected SO. The '''Modify Sales Order''' page will be displayed.
# At the top right of the page, locate the '''Status''' pull-down menu and select the appropriate standard response.
# Click on '''Commit Order Changes'''.
# On the confirmation page, select the option '''Send the Sales Order Status'''. The system will then trigger the process to send the status update to the customer.
[[File:SO status.png|none|thumb|800x800px]]

Go to next topic: [[Send Invoices to Government]]

Process the Sales Order

2025-12-14T08:04:30Z

Khkoh: /* Processing the SO Documents */

__FORCETOC__

== Processing the SO Documents ==
# On the extreme right of the table, a pencil icon is displayed for each record. Click on this icon to process the corresponding document.
# Depending on the type of SO, the system will behave as follows:
## '''New Sales Order'''
### A new Sales Order entry screen will be opened.
### Customer information, Business Unit (BU), delivery dates, and item details will be automatically populated.
### The user may amend the details if required.
### Click on the '''Place Order''' button to confirm and create the SO in the system.
## '''SO Change'''
### The existing Sales Order will be retrieved for amendment.
### The user may modify delivery dates, item quantities, and prices as required.
### '''Note:''' Delivered quantities cannot be changed.
## '''SO Cancellation'''
### The original Sales Order will be retrieved.
### If the cancellation request is accepted, click on the '''Cancel Order''' button.
### '''Note:''' Only the remaining (undelivered) balance quantity can be cancelled.
### Once the cancellation is successfully processed, the SO will be considered closed.
## '''SO Balance'''
### This document represents the remaining balance quantity of a previously issued Sales Order.
### It is normally sent by the buyer after partial deliveries have already taken place.
### The system will retrieve the original Sales Order together with the current outstanding balance.
### The user can compare the current outstanding balance in the system with the latest information provided by the customer.
### The user should review the remaining quantities carefully as necessary.
### Once confirmed, the updated balance will be used for subsequent deliveries and invoicing.
### '''Note:''' The SO Balance document does not create a new SO. It is only used for comparing an existing Sales Order.

Go to next topic: [[Sending of Customer Purchase Order Status]]

Receiving of Customer Purchase Orders

2025-12-14T08:03:40Z

Khkoh: /* Order Balance */

__FORCETOC__
== Receiving and Processing of Customer Purchase Orders ==

# Customers may send Purchase Orders (POs) to the seller via the Peppol network. In Highnix, a customer Purchase Order is treated as a Sales Order (SO).
# Once the SO is delivered to your Access Point (AP), an email notification will be sent to the designated person in charge to inform them of the incoming document.
# Log in to the Highnix ERP system and navigate to '''Sales Mgt > Peppol Sales > Peppol Sales Order Import'''.
# Click the '''Import''' button. The system will connect to the AP, retrieve customer Sales Orders, and display them in a list.
# Click the relevant processing icon to handle the selected SO document.

=== Types of Advance Ordering ===

# There are four types of Sales Order documents that may be received:
## New Sales Order
## Sales Order Change
## Sales Order Cancellation
## Sales Order Balance

=== Receiving Customer POs (Sales Orders) into Highnix ===

# All Sales Order documents are transmitted through the Peppol network and are first received by the Access Point (AP).
# Upon receipt of a PO, the AP will send an email notification to alert the users.
# To transfer the Sales Orders from the AP into Highnix, the user must manually initiate the import process.
# Navigate to '''Sales Mgt > Peppol Sales > Peppol Sales Order Import''' (see Fig 1).
# Select the required date range and click the '''Import''' button.
# All Sales Order documents within the selected date range will be imported and displayed on the screen.
# In the first column of the list, the document type will be shown as '''Order''', '''OrderChange''', '''OrderCancel''', or '''OrderBalance'''.

=== Processing New Purchase Orders ===

# Click on the '''Order ID''' number (for '''Order''' documents only).
# A portal will open, and an order information modal will be displayed at the top-right corner.
# Users may highlight, copy, and paste the information from the modal to create a new Sales Order in the Highnix system.
# The creation of a new Sales Order (see Fig 2) follows the same process as standard Sales Order creation.

=== Processing Change Orders and Cancellation Orders ===

# For Sales Order Change and Sales Order Cancellation documents, the processing flow is similar to standard change order and order cancellation procedures.
# When the '''Order ID''' is clicked, the corresponding Sales Order will be displayed.
# The change or cancellation details will be shown in a modal window to assist users in comparing the received data with the existing Sales Order.
# After reviewing and applying the changes, users will have the option to send a response back to the customer.

=== Order Balance ===

# An Order Balance document is sent by the customer to inform the supplier of the remaining balance of an order.
# Users may use the received Order Balance information to reconcile and verify the Sales Order balance in the system.

[[File:Cust po list.png|none|thumb|800x800px|Fig 1. Customer Purchase Order list]]
[[File:Convert cust po to so.png|none|thumb|800x800px|Fig 2. Creating a Sales Order from a Customer Purchase Order]]

Go to next topic: [[Process the Sales Order]]

InvoiceNow - Advance Ordering

2025-12-14T08:03:08Z

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== InvoiceNow - Advance Ordering ==

=== Introduction ===

# Advanced ordering and order balance are specific functionalities used primarily in e-procurement and supply chain management to automate and manage the full lifecycle of a purchase order. They were enhanced within Singapore's national e-invoicing network, InvoiceNow and it is mainly for B2G procurement processes.
# It allows participants of the InvoiceNow network to manage the supply chain and e-procurement seamlessly directly from their ERP systems (such as Highnix ERP) and other Accounting Systems.

=== Advanced Ordering ===

# Advanced ordering refers to a system's capability to handle the full, dynamic lifecycle of a customer purchase order (PO) electronically and automatically, beyond just the initial order creation.
# Key features include:
## '''Initial Order Creation:''' Structured electronic ordering of goods or services, potentially generated from a digital catalog.
## Order Changes (Mainly buyer initiated): The ability for buyers to propose modifications to an order (e.g., quantity adjustments, revised delivery dates, product substitutions). These changes can be accepted or rejected by the selling party.
## Order Cancellations: The ability for buying party to cancel an order before it is prepared for delivery, subject to agreed-upon deadlines.
# Automation Benefits: It allows sellers to automate core steps like order approval, picking, and invoice generation directly from the PO data, and helps buyers automate invoice approval and accounting, which improves efficiency and reduces manual processing.

=== Order Balance ===

# The order balance is a specific electronic document or data element used to provide an up-to-date view of the remaining quantity of an order that has not yet been fulfilled or invoiced.
## Purpose: It helps ensure that both the buyer's and seller's records align after partial deliveries or partial invoicing.
## Process: After a partial delivery and invoice, the buyer can send an order balance document informing the seller of the remaining quantity expected. This allows for the automation of invoice reconciliation and ensures that the final invoice for an order can be processed without manual intervention.
## Outcome: When an order is fully delivered and billed, the order balance will show a remaining quantity of zero, confirming the completion of the transaction for both parties.
# In essence, advanced ordering manages the workflow of order changes and cancellations, while the order balance provides a real-time status update on fulfillment progress to facilitate seamless, automated invoicing.
[[Receiving of Customer Purchase Orders|Go to Next Related Topic (Receiving of Customer Purchase Orders)]]

Go to next topic: [[Receiving of Customer Purchase Orders]]

Receiving InvoiceNow from Suppliers

2025-12-14T08:02:21Z

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== Why Receive Supplier Invoice via InvoiceNow? ==
InvoiceNow stands as a nationwide e-invoicing network designed to streamline the invoice processing workflow for companies of all sizes. By leveraging InvoiceNow, businesses can enhance efficiency, reduce operational costs, and accelerate payment cycles.

===How To Receive Invoices from Supplier via InvoiceNow:===

:Within the Highnix ERP system, the reception process of the supplier invoice via InvoiceNow is easy and efficient. When a supplier e-invoice is transmitted through the Peppol network, it will be first stored in Banqup system. Users can navigate to Purchase Management > Peppol-InvoiceNow > Inquire and Process Supp Invoice link and the steps are as follows.

====View and Manage Received Invoices:====

#Accessing Received Invoices: In the Peppol Supplier Invoice Inquiry link, users can select the desired date range for the displayed InvoiceNow transactions. Note that the dates refer to transaction dates, not the dates the Supplier Invoice is received.
#Performing Tasks with Icons:
#* ''Process the Invoice (Pencil Icon):'' Clicking this icon expands the selected invoice, providing users with detailed information. Verify essential details such as dates, exchange rates, item codes, descriptions, unit prices, quantity discounts, total amounts, etc.
#*''Updating Invoice Status (Pull-Down Menu):'' Users can update the status of the invoice using the available pull-down menu. The status options may include Acknowledge, In Process, Under Query, Accepted, Rejected, Conditionally Accepted, Partially Paid, or Fully Paid. Note that status names might be subject to change in the future.
#*''Sending Invoice Responses to Supplier:'' If deemed necessary, users can provide status updates to the supplier by clicking the "Invoice Response" button. A small box will appear, allowing users to input a concise 50-character reason. For more detailed reasons, it is recommended to communicate via official correspondence.

====Finalizing the Process:====

#Confirmation and Action: If all details are accurate and in order, users can confidently click the "Process Invoice" button. If corrections are needed, click "Cancel," adjust the details on the main page, and change the status accordingly.
#If necessary, the detail reasons should be sent via an official correspondance.

This user-friendly process ensures that received invoices can be promptly and accurately managed within the Highnix ERP system, promoting smooth communication and collaboration with suppliers. 

[[File:Supp Einvoice.png|border|frameless|600x600px]]

===Sending Invoice Response to Supplier===

# When a supplier invoice is received into the system, it will be captured into the system database for further processing.
# User can list all the received supplier invoices by clicking on the menu '''Peppol Supplier Invoice Inquiry'''. At the right side of each invoice, there is a pull down list to indicate the status of the invoice. User can select the desired status from the pull down menu.
# Then, click on the blue icon. The status will be sent to the supplier.

Go to next topic: [[InvoiceNow - Advance Ordering]]

Sending InvoiceNow To Customers

2025-12-14T08:00:51Z

Khkoh: /* Figure */

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=='''Why Send InvoiceNow?'''==
InvoiceNow is a nationwide e-invoicing network designed to streamline invoice processing workflows for businesses of all sizes. By utilizing InvoiceNow, companies can enhance operational efficiency, reduce costs, and accelerate payment cycles.

:Research conducted by IMDA reveals the cost of processing invoices as follows:
:* S$30 for a paper invoice
:* S$27 for an emailed PDF invoice
:* Less than S$10 for an e-invoice

:This significant cost reduction highlights the value of adopting e-invoicing. For more details, you can download the InvoiceNow FAQ from IMDA: [https://www.imda.gov.sg/-/media/imda/files/programme/nationwide-e-invoicing-framework/imdainvoicenow-faqs-final.pdf InvoiceNow FAQ].

=== How to Send Invoices via InvoiceNow ===

==== Sending Invoices to Non-Government Agencies ====
::* Sending an InvoiceNow e-invoice is a straightforward process that begins after creating a Sales or Tax invoice. For detailed instructions on preparing a Sales/Tax invoice, please refer to the [[https://help.highnix.com/helpwiki/index.php?title=Sales_Invoice Sales Invoice]] documentation.
::* Once the invoice is created, users will be directed to an option page (Fig 1).
::* At this point, Highnix will check if the custome is a Peppol participant.
::* If the customer is a Peppol participant (they have registered in Peppol and have a Peppol ID). User will have the following options:
::*# Send Sales Invoice Only via Peppol
::*# Send Sales Invoice to Customer and IRAS via Peppol-PINT
::*# Customer is Not Peppol Enabled: Create Sales Invoice for Peppol-PINT ONLY
::* This action converts the invoice into the proper format compliant with the Peppol E-invoice standard and initiates its transmission through the Peppol Network.
::*# Option 1: This is for user who is not a GST registered participant. It will send the Sales Invoice to the recipient who is also a Peppol participant only.
::*# Option 2: User is a GST registered InvoiceNow participant. This option will send the sales invoice to their customer who is also a Peppol Participant as well as IRAS.
::*# Option 3: This is to send the Sales Invoice to IRAS only. This can be used if the user's customer is not a Peppol Participant.
::* If the user's customer is NOT a participant, there will be no option (See Fig 2) for user to send the invoice via Peppol Network. Instead, user can click on the envelop icon to send the invoice to their customer via email and the email will inform their customer to join and participate in the InvoiceNow community.
::* Highnix ERP transmits invoice data through its Access Point Service Provider, '''Banqup'''. Banqup then converts the data into the InvoiceNow format and sends it to the recipient. Users do not need to handle the formatting manually.
::* Upon successful transmission or failure, a pop-up window will display the corresponding message.

==== Sending Invoices to Singapore Government Agencies ====

::* Sending invoices to Singapore Government Agencies is a simple process that requires minimal setup. Follow these steps:
::** Log in to your Banqup account.
::** Enter the specific UEN number of the government agency. Banqup will validate whether this UEN is registered on the Peppol network. If registered, the channel will display the option '''"OpenPeppol/InvoiceNow."''' This option must be selected.
::** Set the customer type as '''Government Client (B2G).'''
::** In Highnix ERP, under the '''Customer Branch''' section, add a '''Branch Name''' (e.g., Ministry of Health), which represents the business unit of the government agency.
::** Under the '''Contact''' tab, enter the contact person’s details for the government agency.
::** In the '''Contact Active For''' field, select '''"government-general"''' to indicate that this person is the representative of the government agency's business unit.
::** If multiple government agencies need to be added, each agency should be assigned a separate '''Branch.'''

===Steps to Send a Prepared Invoice or Modified Invoice===
:If you already have a prepared invoice and wish to send it via InvoiceNow, follow these steps:
# Navigate to '''Sales Management > Inquiries > Customer Transaction Inquiry'''.
# Locate the relevant invoice in the list and click the edit button (pencil icon) for the selected invoice.
# Without making any changes to the invoice, click on the '''"Process Invoice"''' button at the bottom of the page.
# An option page (Fig 1) will appear. Click on the appropriate link as described in the previous section to send the invoice via the Peppol Network.

:This streamlined process ensures efficient dispatch of invoices through the InvoiceNow system, enabling seamless transactions within the Peppol Network.

===Figure===
[[File:Send sales invoice.png|none|thumb|800x800px|Fig 1]]
[[File:Cust not participant.png|none|thumb|600x600px|Fig 2: If customer is not an InvoiceNow Participant]]Go to next topic: [[Receiving InvoiceNow from Suppliers]]

Add or Edit A Customer

2025-12-14T08:00:09Z

Khkoh: /* Adding or Editing a Customer or Supplier To Access Point */

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== Adding or Editing a Customer or Supplier To Access Point ==
To send or receive invoices through InvoiceNow, you must first ensure that both Customer and Supplier profiles are synchronized with Banqup (Highnix's InvoiceNow Access Point partner). The setup process is straightforward:

# Once a customer (or supplier) profile is created in Highnix, a button labeled '''Add Customer Detail in Banqup''' will appear. (As shown in Fig 1)
# Click this button to send the required customer (or supplier) details to Banqup.
# If the update is successful, a green notification will appear confirming that the profile in Banqup has been updated (e.g., ''Banqup Customer Details has been updated.''). Otherwise, a red message will appear. Read the message and user will get the clue of what data are missing. Just filled up accordingly and resend.
# Highnix will then automatically check with the InvoiceNow system to verify whether this customer is a Peppol participant.
## If the message shows: ''204 Participant exist – Customer is Peppol Participant. UEN: 201531332R'', the customer is a registered Peppol participant.
## If the customer is not a Peppol participant, you may still send invoices via email. These emails will include a footnote encouraging the recipient to join InvoiceNow, so that future invoices can be exchanged seamlessly between participants.
[[File:Cust profile.png|none|thumb|800x800px|Fig 1.]]Go to next topic: [[Sending InvoiceNow To Customers]]

Reporting & Reconciliation

2025-12-14T07:59:07Z

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There are 2 methods of reporting and reconciliation of the Invoices for C5 reporting:

# Analytic Report
# On-screen Inquiry

== Analytic Report ==

# Under the '''Analytic Report''' module, users can find the '''C5 Report''' option. Within this option, users can select the '''C5 Reconciliation Report''' (See Fig 1).
# Users can specify a date range to list all invoices and credit notes with transaction dates that fall within the selected range. Then, click on '''Display: C5 Reconciliation Report'''.
# A report will be generated (See Fig 2). This report can be exported in both '''PDF''' and '''Excel''' formats.
# The report displays various transaction details, including a '''C5 UUID''' column, which contains the C5 Acknowledgement UUIDs.
# If the '''C5 UUID''' column shows "Failed or not submitted," it means that the invoice was either not sent or failed to reach C5. In such cases, users should navigate to the '''Sales Management''' or '''Purchase Management''' module to locate the invoice, review the details, and resend it.

[[File:C5 report UI.png|thumb|800x800px|Fig 1|none]]
[[File:C5 Recon report sample.png|thumb|800x800px|Fig 2|none]]

== On-Screen Inquiry ==

# This is an effective way to reconcile C5 report submissions.
# Under the '''Sales''' and '''Purchase Management''' modules, click on the '''C5 Sales/Supp Trans Reconciliation''' option.
# Select a customer (or '''All Customers'''), specify the date range, and click on '''Refresh Search'''. The transaction details will be displayed (See Fig 3).
# In the '''C5 Ack UUID''' column, if the field is blank, it indicates that no C5 Acknowledgement UUID has been received, meaning the invoice or credit note was not successfully transmitted to C5.
# To view more details, click on the transaction number under the '''#''' column. The full invoice details will be displayed (See Fig 3A).

[[File:C5 recon onscreen.png|thumb|800x800px|Fig 3|none]]
[[File:C5 recon details.png|thumb|800x800px|Fig 3A|none]]Go to next topic: [[Add or Edit A Customer]]