Receiving Invoice Response from Customer - Revision history

Khkoh at 08:18, 17 December 2025

2025-12-17T08:18:56Z

← Older revision		Revision as of 16:18, 17 December 2025
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			== Receiving Invoice Response from Customer ==
	When a user sends an invoice to a customer who is also an InvoiceNow participant, and the customer’s system is an IMDA-accredited InvoiceNow system, the customer may send invoice status updates back to the user via InvoiceNow. These responses provide visibility into the processing status of the submitted invoice and allow vendors to take timely and appropriate follow-up actions.		When a user sends an invoice to a customer who is also an InvoiceNow participant, and the customer’s system is an IMDA-accredited InvoiceNow system, the customer may send invoice status updates back to the user via InvoiceNow. These responses provide visibility into the processing status of the submitted invoice and allow vendors to take timely and appropriate follow-up actions.

	Invoice responses are an important part of the InvoiceNow ecosystem, as they help vendors understand whether an invoice has been successfully received, is being processed, requires clarification, or has been accepted or rejected by the customer.		=== Responses ===

			# Invoice responses are an important part of the InvoiceNow ecosystem, as they help vendors understand whether an invoice has been successfully received, is being processed, requires clarification, or has been accepted or rejected by the customer.
	# In Highnix ERP, invoice responses can be viewed by navigating to '''Sales Management → Peppol-Sales → Invoice Response From Customer''' (see Fig. 1).		# In Highnix ERP, invoice responses can be viewed by navigating to '''Sales Management → Peppol-Sales → Invoice Response From Customer''' (see Fig. 1).
	## Users should select the relevant date range based on the invoice submission date or expected response date.		## Users should select the relevant date range based on the invoice submission date or expected response date.
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	## Transmission charges may apply after 31 March 2027, subject to IMDA and Access Point pricing policies.		## Transmission charges may apply after 31 March 2027, subject to IMDA and Access Point pricing policies.
	## Users are advised to download responses only when necessary and to select an appropriate date range to minimise unnecessary transmissions.		## Users are advised to download responses only when necessary and to select an appropriate date range to minimise unnecessary transmissions.
			#The following invoice response codes and their meanings may be received from customers:
	# The following invoice response codes and their meanings may be received from customers:
	## '''AB''' – Message Acknowledged		## '''AB''' – Message Acknowledged
	### The invoice has been successfully received by the customer’s system.		### The invoice has been successfully received by the customer’s system.
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	### Payment for the invoice has been completed.		### Payment for the invoice has been completed.
	### Users may use this status to reconcile payments and close the invoice in their accounting records.		### Users may use this status to reconcile payments and close the invoice in their accounting records.

			=== Actions ===

	# Users should take the appropriate actions based on the response code and the accompanying status reason.		# Users should take the appropriate actions based on the response code and the accompanying status reason.
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	## Accepted and paid statuses can be used for reconciliation, reporting, and audit purposes.		## Accepted and paid statuses can be used for reconciliation, reporting, and audit purposes.

			=== Best Pracices ===
	# Best practices for managing invoice responses:		# Best practices for managing invoice responses:
	## Assign responsibility to a designated user or team to monitor invoice responses daily.		## Assign responsibility to a designated user or team to monitor invoice responses daily.
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	## Keep records of invoice responses for audit and compliance purposes.		## Keep records of invoice responses for audit and compliance purposes.
	## Ensure invoice data accuracy before submission to reduce the likelihood of rejections.		## Ensure invoice data accuracy before submission to reduce the likelihood of rejections.

	# If there are technical issues that cannot be resolved, such as missing responses, unexpected errors, or discrepancies between the invoice and response data, please contact the Highnix Support Team via the [https://www.highnix.com/contact-us/ contact page].		# If there are technical issues that cannot be resolved, such as missing responses, unexpected errors, or discrepancies between the invoice and response data, please contact the Highnix Support Team via the [https://www.highnix.com/contact-us/ contact page].
	## When contacting support, please provide the invoice number, response document ID, and a brief description of the issue to facilitate faster resolution.		# When contacting support, please provide the invoice number, response document ID, and a brief description of the issue to facilitate faster resolution.

	[[File:Inv response.png\|none\|thumb\|1000x1000px\|Fig. 1 Invoice Response From Customer screen]]		[[File:Inv response.png\|none\|thumb\|1000x1000px\|Fig. 1 Invoice Response From Customer screen]]

	Go to [[InvoiceNow - Advance Ordering]]		Go to [[InvoiceNow - Advance Ordering]]

Khkoh at 08:14, 17 December 2025

2025-12-17T08:14:37Z

Show changes

Khkoh at 08:11, 17 December 2025

2025-12-17T08:11:04Z

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-When user sent an Invoice to the customer who is also an InvoiceNow participant and the system is an IMDA accredicted InvoiceNow system, the customer can send a invoice status to the user via the system.
+When a user sends an invoice to a customer who is also an InvoiceNow participant, and the customer’s system is an IMDA-accredited InvoiceNow system, the customer may send invoice status updates back to the user via the InvoiceNow network. These responses allow vendors to track the progress of submitted invoices and take timely follow-up actions when required.
-# In Highnix ERP, this can be easily obtained by navigating to Sales Mgt, Peppol-Sales, Invoice Response From Customer (See Fig 1).  Select the date range and then click on the "Invoice Respnse Download" button.
+Invoice responses are part of the InvoiceNow lifecycle and provide transparency on whether an invoice has been received, processed, accepted, queried, rejected, or paid by the customer.
-# The Invoice Responses including the codes, status reasons, the ID etc will be displayed. (please note that a request is considered an InvoiceNow transmission which may incur transmission cost after 31 Mar 2027).
-# Below are the invoice response codes and its meaning may be received:
+=== Accessing Invoice Responses in Highnix ERP ===
 ## '''AB''' – Message Acknowledged
-## '''IP''' – In Process
+# In Highnix ERP, invoice responses can be accessed by navigating to '''Sales Management → Peppol-Sales → Invoice Response From Customer''' (see Fig. 1).
-## '''UQ''' – Under Query
+# Select the relevant '''date range''' to retrieve invoice responses received within that period.
-## '''CA''' – Conditionally Accepted
+# Click the '''Invoice Response Download''' button to request the latest responses from the InvoiceNow network.
-## '''RE''' – Rejected
+# Once the download is completed, the invoice response records will be displayed on the screen.
 ## '''AP''' – Accepted
-## '''PD''' – Paid
+The displayed information typically includes:
-# User need to take necessary actions according to the code and the status reasons to take necessary actions.  If there is any technical issues which cannot be resolved, please contact Highnix support team at the [https://www.highnix.com/contact-us/ contact page]
+* Invoice reference number
-[[File:Inv response.png|none|thumb|1000x1000px|Fig 1]]Go to [[InvoiceNow - Advance Ordering]]
+* Response document ID

Khkoh at 07:59, 17 December 2025

2025-12-17T07:59:56Z

← Older revision		Revision as of 15:59, 17 December 2025
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	## '''PD''' – Paid		## '''PD''' – Paid
	# User need to take necessary actions according to the code and the status reasons to take necessary actions. If there is any technical issues which cannot be resolved, please contact Highnix support team at the [https://www.highnix.com/contact-us/ contact page]		# User need to take necessary actions according to the code and the status reasons to take necessary actions. If there is any technical issues which cannot be resolved, please contact Highnix support team at the [https://www.highnix.com/contact-us/ contact page]
	[[File:Inv response.png\|none\|thumb\|1000x1000px\|Fig 1]]		[[File:Inv response.png\|none\|thumb\|1000x1000px\|Fig 1]]Go to [[InvoiceNow - Advance Ordering]]

Khkoh at 07:57, 17 December 2025

2025-12-17T07:57:19Z

← Older revision		Revision as of 15:57, 17 December 2025
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	## '''AP''' – Accepted		## '''AP''' – Accepted
	## '''PD''' – Paid		## '''PD''' – Paid
	#		# User need to take necessary actions according to the code and the status reasons to take necessary actions. If there is any technical issues which cannot be resolved, please contact Highnix support team at the [https://www.highnix.com/contact-us/ contact page]
			[[File:Inv response.png\|none\|thumb\|1000x1000px\|Fig 1]]
	[[File:Inv response.png\|none\|thumb\|~~800x800px~~\|Fig 1]]

Khkoh at 07:53, 17 December 2025

2025-12-17T07:53:12Z

← Older revision		Revision as of 15:53, 17 December 2025
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			When user sent an Invoice to the customer who is also an InvoiceNow participant and the system is an IMDA accredicted InvoiceNow system, the customer can send a invoice status to the user via the system.

			# In Highnix ERP, this can be easily obtained by navigating to Sales Mgt, Peppol-Sales, Invoice Response From Customer (See Fig 1). Select the date range and then click on the "Invoice Respnse Download" button.
			# The Invoice Responses including the codes, status reasons, the ID etc will be displayed. (please note that a request is considered an InvoiceNow transmission which may incur transmission cost after 31 Mar 2027).
			# Below are the invoice response codes and its meaning may be received:
			## '''AB''' – Message Acknowledged
			## '''IP''' – In Process
			## '''UQ''' – Under Query
			## '''CA''' – Conditionally Accepted
			## '''RE''' – Rejected
			## '''AP''' – Accepted
			## '''PD''' – Paid
			#

			[[File:Inv response.png\|none\|thumb\|800x800px\|Fig 1]]

Khkoh: Created page with "FORCETOC"

2025-12-17T07:39:02Z

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Receiving Invoice Response from Customer - Revision history

Khkoh at 08:18, 17 December 2025

Khkoh at 08:14, 17 December 2025

Khkoh at 08:11, 17 December 2025

Khkoh at 07:59, 17 December 2025

Khkoh at 07:57, 17 December 2025

Khkoh at 07:53, 17 December 2025

Khkoh: Created page with "__FORCETOC__"

Khkoh: Created page with "FORCETOC"