Standard Terms and Conditions - Revision history

Khkoh: /* Access Point Registration */

2025-12-22T03:51:53Z

Access Point Registration

← Older revision		Revision as of 11:51, 22 December 2025
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	== Use of InvoiceNow via Highnix ==		== Use of InvoiceNow via Highnix ==

	=== ~~'''~~Access Point Registration~~'''~~ ===		=== Access Point Registration ===
	# To use InvoiceNow via Highnix, each customer must be registered with Highnix’s designated InvoiceNow Access Point (AP). Highnix will assist customers with the onboarding and registration process.		# To use InvoiceNow via Highnix, each customer must be registered with Highnix’s designated InvoiceNow Access Point (AP). Highnix will assist customers with the onboarding and registration process.

	=== ~~'''~~Existing Access Point Registration~~'''~~ ===		=== Existing Access Point Registration ===
	# Customers who are already registered with another Access Point must first request de-registration from their existing Access Point. Highnix can only proceed with registration after the de-registration process is completed.		# Customers who are already registered with another Access Point must first request de-registration from their existing Access Point. Highnix can only proceed with registration after the de-registration process is completed.

	=== ~~'''~~Charges and Fees~~'''~~ ===		=== Charges and Fees ===
	# Each onboarding customer is subject to a one-time setup fee and recurring usage charges imposed by the Access Point. All such charges are payable by the customer.		# Each onboarding customer is subject to a one-time setup fee and recurring usage charges imposed by the Access Point. All such charges are payable by the customer.

	=== ~~'''~~Highnix Fees~~'''~~ ===		=== Highnix Fees ===
	# The InvoiceNow module within Highnix is provided at no additional software license cost. However, implementation, configuration, setup, training, and related professional services provided by Highnix are chargeable.		# The InvoiceNow module within Highnix is provided at no additional software license cost. However, implementation, configuration, setup, training, and related professional services provided by Highnix are chargeable.

	=== ~~'''~~Customer Responsibilities~~'''~~ ===		=== Customer Responsibilities ===
	# Customers are responsible for ensuring that all business, registration, and invoice data submitted through Highnix are accurate and complete. Highnix is not responsible for errors caused by incorrect or incomplete information provided by the customer.		# Customers are responsible for ensuring that all business, registration, and invoice data submitted through Highnix are accurate and complete. Highnix is not responsible for errors caused by incorrect or incomplete information provided by the customer.

	=== ~~'''~~Service Availability~~'''~~ ===		=== Service Availability ===
	# InvoiceNow services rely on external systems, including the Access Point and the national InvoiceNow network. Highnix does not guarantee uninterrupted service and shall not be liable for service disruptions beyond its control.		# InvoiceNow services rely on external systems, including the Access Point and the national InvoiceNow network. Highnix does not guarantee uninterrupted service and shall not be liable for service disruptions beyond its control.

	=== ~~'''~~Compliance~~'''~~ ===		=== Compliance ===
	# Customers remain responsible for complying with all applicable laws and regulations, including tax and record-keeping requirements, when using InvoiceNow.		# Customers remain responsible for complying with all applicable laws and regulations, including tax and record-keeping requirements, when using InvoiceNow.

Khkoh: /* Highnix Fees */

2025-12-22T03:47:50Z

Highnix Fees

← Older revision		Revision as of 11:47, 22 December 2025
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	=== '''Highnix Fees''' ===		=== '''Highnix Fees''' ===
	# The InvoiceNow module within Highnix is provided at no additional software license cost. However, implementation, configuration, setup, training, and related professional services provided by Highnix are chargeable ~~unless otherwise agreed~~.		# The InvoiceNow module within Highnix is provided at no additional software license cost. However, implementation, configuration, setup, training, and related professional services provided by Highnix are chargeable.

	=== '''Customer Responsibilities''' ===		=== '''Customer Responsibilities''' ===

Khkoh: /* Use of InvoiceNow via Highnix */

2025-12-22T03:46:16Z

Use of InvoiceNow via Highnix

← Older revision		Revision as of 11:46, 22 December 2025
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	== Use of InvoiceNow via Highnix ==		== Use of InvoiceNow via Highnix ==

	# '''Access Point Registration'''		=== '''Access Point Registration''' ===
	## To use InvoiceNow via Highnix, each customer must be registered with Highnix’s designated InvoiceNow Access Point (AP). Highnix will assist customers with the onboarding and registration process.		# To use InvoiceNow via Highnix, each customer must be registered with Highnix’s designated InvoiceNow Access Point (AP). Highnix will assist customers with the onboarding and registration process.
	# '''Existing Access Point Registration'''
	## Customers who are already registered with another Access Point must first request de-registration from their existing Access Point. Highnix can only proceed with registration after the de-registration process is completed.		=== '''Existing Access Point Registration''' ===
	# '''Charges and Fees'''		# Customers who are already registered with another Access Point must first request de-registration from their existing Access Point. Highnix can only proceed with registration after the de-registration process is completed.
	## Each onboarding customer is subject to a one-time setup fee and recurring usage charges imposed by the Access Point. All such charges are payable by the customer.
	# '''Highnix Fees'''		=== '''Charges and Fees''' ===
	## The InvoiceNow module within Highnix is provided at no additional software license cost. However, implementation, configuration, setup, training, and related professional services provided by Highnix are chargeable unless otherwise agreed.		# Each onboarding customer is subject to a one-time setup fee and recurring usage charges imposed by the Access Point. All such charges are payable by the customer.
	# '''Customer Responsibilities'''
	## Customers are responsible for ensuring that all business, registration, and invoice data submitted through Highnix are accurate and complete. Highnix is not responsible for errors caused by incorrect or incomplete information provided by the customer.		=== '''Highnix Fees''' ===
	# '''Service Availability'''		# The InvoiceNow module within Highnix is provided at no additional software license cost. However, implementation, configuration, setup, training, and related professional services provided by Highnix are chargeable unless otherwise agreed.
	## InvoiceNow services rely on external systems, including the Access Point and the national InvoiceNow network. Highnix does not guarantee uninterrupted service and shall not be liable for service disruptions beyond its control.
	# '''Compliance'''		=== '''Customer Responsibilities''' ===
	## Customers remain responsible for complying with all applicable laws and regulations, including tax and record-keeping requirements, when using InvoiceNow.		# Customers are responsible for ensuring that all business, registration, and invoice data submitted through Highnix are accurate and complete. Highnix is not responsible for errors caused by incorrect or incomplete information provided by the customer.

			=== '''Service Availability''' ===
			# InvoiceNow services rely on external systems, including the Access Point and the national InvoiceNow network. Highnix does not guarantee uninterrupted service and shall not be liable for service disruptions beyond its control.

			=== '''Compliance''' ===
			# Customers remain responsible for complying with all applicable laws and regulations, including tax and record-keeping requirements, when using InvoiceNow.

	== System Support and Hosting ==		== System Support and Hosting ==

Khkoh at 03:44, 22 December 2025

2025-12-22T03:44:29Z

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 #* To request a cancellation and refund, please contact our customer support team via email. Include your order details and reasons for cancellation. We value your satisfaction and will guide you through the process promptly.
-== Governing Law ==
+== Use of InvoiceNow via Highnix ==
-This agreement will be governed by and construed under the laws of Singapore.
 == System Support and Hosting ==
@@ Line 71: / Line 85: @@
 ## Plus and Pro: Premium Hosting with uptime 99.5%.
 # Accounting Services Scope: Accounting services and advisory support are not included in the implementation scope. Customers can access such services for a fee.

Khkoh: /* Training and Coaching */

2025-03-13T05:12:29Z

Training and Coaching

← Older revision		Revision as of 13:12, 13 March 2025
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	== Training and Coaching ==		== Training and Coaching ==
	#Training and coaching services are accessible exclusively for Plus and Pro systems. Sessions can be conducted on-site, via phone, or web conferences.		#Training and coaching services are accessible exclusively for Plus and Pro systems only. Sessions can be conducted on-site, via phone, or web conferences.
			#Business Essential and No-frill Accounting System training are only available via Web conference.

	== Cancellation and Refund ==		== Cancellation and Refund ==
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	# Support for Different Plans: Users not enrolled in annual maintenance still receive application support via email, weekly backup.		# Support for Different Plans: Users not enrolled in annual maintenance still receive application support via email, weekly backup.
	# Hosting.		# Hosting.
	## Business Essential: Standard Hosting with uptime: 99% over 2 calendar years.		## Business Essential and No-Frill Accounting System: Standard Hosting with uptime: 99% over 2 calendar years.
	## Plus and Pro: Premium Hosting with uptime 99.5%.		## Plus and Pro: Premium Hosting with uptime 99.5%.
	# Accounting Services Scope: Accounting services and advisory support are not included in the implementation scope. Customers can access such services for a fee.		# Accounting Services Scope: Accounting services and advisory support are not included in the implementation scope. Customers can access such services for a fee.

Khkoh: /* Annual License Fees */

2025-02-17T05:58:15Z

Annual License Fees

← Older revision		Revision as of 13:58, 17 February 2025
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	All data collected within the system remains the sole property of our customers. Highnix serves as a provider of electronic tools, refraining from any interference in the customers' data use or management. Confidentiality is upheld, and daily data backups are conducted for information security. Users are solely responsible for transactions and data entries. Highnix's data migration services exclude specific transactional activities. The quoted price encompasses the specified product scope. Any alterations to this scope will result in adjustments to the quoted price. Highnix reserves the right to update the Terms and Conditions as needed.		All data collected within the system remains the sole property of our customers. Highnix serves as a provider of electronic tools, refraining from any interference in the customers' data use or management. Confidentiality is upheld, and daily data backups are conducted for information security. Users are solely responsible for transactions and data entries. Highnix's data migration services exclude specific transactional activities. The quoted price encompasses the specified product scope. Any alterations to this scope will result in adjustments to the quoted price. Highnix reserves the right to update the Terms and Conditions as needed.

	== ~~'''~~Annual License Fees~~'''~~ ==		== Annual License Fees ==
	# The Annual License Fee is calculated on a monthly basis but must be prepaid annually.		# The Annual License Fee is calculated on a monthly basis but must be prepaid annually.
	# Payment for the Annual License Fee must be received in full by Highnix at least one week before the commencement of the service period.		# Payment for the Annual License Fee must be received in full by Highnix at least one week before the commencement of the service period.

Khkoh: /* 8. Governing Law */

2025-02-17T05:57:50Z

8. Governing Law

← Older revision		Revision as of 13:57, 17 February 2025
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	#* To request a cancellation and refund, please contact our customer support team via email. Include your order details and reasons for cancellation. We value your satisfaction and will guide you through the process promptly.		#* To request a cancellation and refund, please contact our customer support team via email. Include your order details and reasons for cancellation. We value your satisfaction and will guide you through the process promptly.

	==~~= 8.~~ Governing Law ===		== Governing Law ==
	This agreement will be governed by and construed under the laws of Singapore.		This agreement will be governed by and construed under the laws of Singapore.

	==~~= 9.~~ System Support and Hosting ===		== System Support and Hosting ==

	# Support Availability and Uptime: Comprehensive online help documentation, phone, and WhatsApp support for Plus and Pro series. Emergency call support until 10:00 PM during the first year. Business Essential users have email support.		# Support Availability and Uptime: Comprehensive online help documentation, phone, and WhatsApp support for Plus and Pro series. Emergency call support until 10:00 PM during the first year. Business Essential users have email support.
	# Support for Different Plans: Users not enrolled in annual maintenance still receive application support via email, weekly backup.		# Support for Different Plans: Users not enrolled in annual maintenance still receive application support via email, weekly backup.

Khkoh at 05:56, 17 February 2025

2025-02-17T05:56:58Z

← Older revision		Revision as of 13:56, 17 February 2025
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	__FORCETOC__		__FORCETOC__

	==~~= 1.~~ Schedule of Works ===		== Schedule of Works ==
	All works may be conducted on-site or off-site, and they may run concurrently in both locations. On-site schedules will be arranged in due course.		All works may be conducted on-site or off-site, and they may run concurrently in both locations. On-site schedules will be arranged in due course.

	==~~= 2.~~ Terms and Conditions ===		== Terms and Conditions ==

	==== General ====		=== General ===
	All data collected within the system remains the sole property of our customers. Highnix serves as a provider of electronic tools, refraining from any interference in the customers' data use or management. Confidentiality is upheld, and daily data backups are conducted for information security. Users are solely responsible for transactions and data entries. Highnix's data migration services exclude specific transactional activities. The quoted price encompasses the specified product scope. Any alterations to this scope will result in adjustments to the quoted price. Highnix reserves the right to update the Terms and Conditions as needed.		All data collected within the system remains the sole property of our customers. Highnix serves as a provider of electronic tools, refraining from any interference in the customers' data use or management. Confidentiality is upheld, and daily data backups are conducted for information security. Users are solely responsible for transactions and data entries. Highnix's data migration services exclude specific transactional activities. The quoted price encompasses the specified product scope. Any alterations to this scope will result in adjustments to the quoted price. Highnix reserves the right to update the Terms and Conditions as needed.

	'''Annual License Fees'''		== '''Annual License Fees''' ==

	# The Annual License Fee is calculated on a monthly basis but must be prepaid annually.		# The Annual License Fee is calculated on a monthly basis but must be prepaid annually.
	# Payment for the Annual License Fee must be received in full by Highnix at least one week before the commencement of the service period.		# Payment for the Annual License Fee must be received in full by Highnix at least one week before the commencement of the service period.
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	# The Annual License Fee is non-refundable and non-transferable.		# The Annual License Fee is non-refundable and non-transferable.

	====Annual Recurring Fees (Plus and Pro only) ====		=== Annual Recurring Fees (Plus and Pro only) ===

	# '''Hosting Fee:''' The hosting fee is included for the first year of implementation, effective one week after payment is received by Highnix. There is no grace period for expired hosting services.		# '''Hosting Fee:''' The hosting fee is included for the first year of implementation, effective one week after payment is received by Highnix. There is no grace period for expired hosting services.
	# '''Annual Maintenance and Support Fees:''' These fees are included for the first year, effective from the date of license installation.		# '''Annual Maintenance and Support Fees:''' These fees are included for the first year, effective from the date of license installation.
	# '''Billing Cycle:''' Billing for the subsequent year’s services will commence approximately one month before the expiry date of the current services. Payment must be received by the expiry date to ensure uninterrupted service.		# '''Billing Cycle:''' Billing for the subsequent year’s services will commence approximately one month before the expiry date of the current services. Payment must be received by the expiry date to ensure uninterrupted service.

	====Exclusion ====		=== Exclusion ===

	# Overseas on-site effort expenses.		# Overseas on-site effort expenses.
	# Additional server capacities.		# Additional server capacities.
	# System customization and API integration not stated in the quotation.		# System customization and API integration not stated in the quotation.

	==~~= 3.~~ Payment Terms ===		== Payment Terms ==

	# Order Confirmation Payment: 100% payment upon order confirmation, unless otherwise agreed. 50% payment for customization services is due before the customization phase starts.		# Order Confirmation Payment: 100% payment upon order confirmation, unless otherwise agreed. 50% payment for customization services is due before the customization phase starts.
	# Annual Fee Billing Cycle: Prorated up to December upon sign-up. Subsequent billings follow a January to December cycle.		# Annual Fee Billing Cycle: Prorated up to December upon sign-up. Subsequent billings follow a January to December cycle.

	==~~= 4.~~ All-Inclusive Price ===		== All-Inclusive Price ==
	Our quoted prices are upfront and exclusive of GST.		Our quoted prices are upfront and exclusive of GST.

	==~~= 5.~~ Customized Programs ===		== Customized Programs ==

	# Customization and integration can be done on a Permanent License with additional cost.		# Customization and integration can be done on a Permanent License with additional cost.
	# Source codes and IP of any customizations remain the property of Highnix.		# Source codes and IP of any customizations remain the property of Highnix.
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	# All software change requests must be submitted through Highnix's Software Change Request Form (SCR) for evaluation.		# All software change requests must be submitted through Highnix's Software Change Request Form (SCR) for evaluation.

	==~~= 6.~~ Training and Coaching ===		== Training and Coaching ==
	#Training and coaching services are accessible exclusively for Plus and Pro systems. Sessions can be conducted on-site, via phone, or web conferences.		#Training and coaching services are accessible exclusively for Plus and Pro systems. Sessions can be conducted on-site, via phone, or web conferences.

	==~~= 7.~~ Cancellation and Refund ===		== Cancellation and Refund ==

	==== Standard System License ====		=== Standard System License ===
	#No cancellations or refunds are permitted for standard system licenses.		#No cancellations or refunds are permitted for standard system licenses.

	==== Customization Work ====		=== Customization Work ===
	We understand that customization needs may change. Customization projects commence immediately upon Highnix’s receipt of confirmation via email, PO, or signed quotation. Cancellations and refunds are subject to the following terms:		We understand that customization needs may change. Customization projects commence immediately upon Highnix’s receipt of confirmation via email, PO, or signed quotation. Cancellations and refunds are subject to the following terms:

Khkoh at 06:56, 5 August 2024

2024-08-05T06:56:12Z

← Older revision		Revision as of 14:56, 5 August 2024
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	#* If customization work has not commenced, we offer a refund of 100% of the order amount or the amount received, whichever is lower, minus an $800 surcharge for system study and design efforts.		#* If customization work has not commenced, we offer a refund of 100% of the order amount or the amount received, whichever is lower, minus an $800 surcharge for system study and design efforts.
	# '''During Early Stages of Customization:'''		# '''During Early Stages of Customization:'''
	#* If customization work has started but is less than 50% complete, we offer a refund of 50% of the order amount or the amount received, whichever is lower, minus a $1,600 surcharge. The refund amount will be based on the percentage of time elapsed at the point of cancellation.		#* If customization work has started but is less than 50% complete, we offer a refund of 50% of the order amount or the amount received, whichever is lower, minus a $1,600 surcharge. The refund amount will be based on the percentage of time elapsed at the point of cancellation. For example, if the project started and the estimated development time is 90 days, a request received on or after the 44th day will not be eligible for a 50% refund. Any external party software fees or materials provided, such as server usage, will be chargeable.
	# '''Progress Beyond 50% Completion:'''		# '''Progress Beyond 50% Completion:'''
	#* If customization work is more than 50% complete, no refunds will be issued. The percentage of completion is determined by the elapsed time from the commencement of the project to the receipt of the cancellation request. For example, if the project started and the estimated development time is 90 days, a request received on the ~~46th~~ day will not be eligible for a refund. Any external party software fees or materials provided, such as server usage, will be chargeable.		#* If customization work is more than 50% complete, no refunds will be issued. The percentage of completion is determined by the elapsed time from the commencement of the project to the receipt of the cancellation request. For example, if the project started and the estimated development time is 90 days, a request received on or after the 45th day will not be eligible for a refund. Any external party software fees or materials provided, such as server usage, will be chargeable.
	# '''Initiating a Cancellation and Refund:'''		# '''Initiating a Cancellation and Refund:'''
	#* To request a cancellation and refund, please contact our customer support team via email. Include your order details and reasons for cancellation. We value your satisfaction and will guide you through the process promptly.		#* To request a cancellation and refund, please contact our customer support team via email. Include your order details and reasons for cancellation. We value your satisfaction and will guide you through the process promptly.

Khkoh at 06:52, 5 August 2024

2024-08-05T06:52:25Z

← Older revision		Revision as of 14:52, 5 August 2024
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	=== 3. Payment Terms ===		=== 3. Payment Terms ===

	# Order Confirmation Payment: 100% payment upon order confirmation, unless otherwise agreed. ~~Full~~ payment for customization services is due before the customization phase starts.		# Order Confirmation Payment: 100% payment upon order confirmation, unless otherwise agreed. 50% payment for customization services is due before the customization phase starts.
	# Annual Fee Billing Cycle: Prorated up to December upon sign-up. Subsequent billings follow a January to December cycle.		# Annual Fee Billing Cycle: Prorated up to December upon sign-up. Subsequent billings follow a January to December cycle.

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	==== Customization Work ====		==== Customization Work ====
	We understand that customization needs may change. ~~For customization work~~, ~~cancellations~~ and refunds are ~~possible under~~ the following terms:		We understand that customization needs may change. Customization projects commence immediately upon Highnix’s receipt of confirmation via email, PO, or signed quotation. Cancellations and refunds are subject to the following terms:

	* Before Customization Work Begins:		# '''Before Customization Work Begins:'''
	** If customization work has not commenced, we offer a refund of 100% of the ~~corresponding~~ order amount, ~~with a deduction of~~ $800 ~~as a~~ surcharge ~~due to the~~ system study and design efforts.		#* If customization work has not commenced, we offer a refund of 100% of the order amount or the amount received, whichever is lower, minus an $800 surcharge for system study and design efforts.
	* During Early Stages of Customization:		# '''During Early Stages of Customization:'''
	** If customization work has started but ~~remains under~~ 50% ~~completion~~, we ~~provide~~ a refund of 50% of the ~~corresponding~~ order amount, ~~with~~ a ~~deduction of~~ $1,600 ~~as a~~ surcharge.		#* If customization work has started but is less than 50% complete, we offer a refund of 50% of the order amount or the amount received, whichever is lower, minus a $1,600 surcharge. The refund amount will be based on the percentage of time elapsed at the point of cancellation.
	* Progress Beyond 50% Completion:		# '''Progress Beyond 50% Completion:'''
	** If ~~the~~ customization work ~~has progressed beyond the halfway mark or~~ is more than 50% complete, refunds ~~cannot~~ be ~~processed~~. ~~Refunds, if applicable, will be calculated based on the~~ percentage of time ~~that has elapsed in~~ the ~~customization work at~~ the ~~point~~ of cancellation. Any ~~supplementary work~~ or materials provided as ~~part of the order~~ will ~~not qualify for a refund~~.		#* If customization work is more than 50% complete, no refunds will be issued. The percentage of completion is determined by the elapsed time from the commencement of the project to the receipt of the cancellation request. For example, if the project started and the estimated development time is 90 days, a request received on the 46th day will not be eligible for a refund. Any external party software fees or materials provided, such as server usage, will be chargeable.
	* Initiating a Cancellation and Refund:		# '''Initiating a Cancellation and Refund:'''
	** To ~~initiate~~ a cancellation and refund ~~request~~, ~~kindly reach out to~~ our customer support team via email. ~~Provide~~ your order details ~~along with the~~ reasons for cancellation. We value your satisfaction and will guide you through the process promptly.		#* To request a cancellation and refund, please contact our customer support team via email. Include your order details and reasons for cancellation. We value your satisfaction and will guide you through the process promptly.

	=== 8. Governing Law ===		=== 8. Governing Law ===