Receive Customer Payment: Difference between revisions

From HelpWiki Highnix
Jump to navigation Jump to search
(Created page with "The Receive Customer Payment interface provides the abilitiy to the users to process and record the customer's payments. When entering into this page, user needs to select the bank account to be deposited to of this payment, and select the customer and its branch. Once these are selected, if there is any outstanding invoices for this customer, it will be listed. Depending on the amount paid, user can simply click on the check box and the full amount will be allocate...")
 
No edit summary
 
(3 intermediate revisions by the same user not shown)
Line 1: Line 1:
The Receive Customer Payment interface provides the abilitiy to the users to process and record the customer's payments.
=== Receive Customer Payment ===
The Receive Customer Payment interface allows users to efficiently process and record customer payments. Follow these steps to ensure accurate and efficient handling of customer payments.


When entering into this page, user needs to select the bank account to be deposited to of this payment, and select the customer and its branch.  Once these are selected, if there is any outstanding invoices for this customer, it will be listed. Depending on the amount paid, user can simply click on the check box and the full amount will be allocated.  If the amount allocated is not the full amount of the invoice, user '''SHOULD NOT''' check on the check box but enter the amount in the box provided "This Allocation".
==== 1. Accessing the Interface ====


The system will then automatically compute the total amount allocated and display in the box "Total Amount Allocated" below the table. '''Warning:''' Do not amend the calculated amount unless you absolutely know what you are doing. Note that if it is changed to the value above the Total Amount Allocated, the excess amount will be recorded and can be allocated to other invoices. However, if the value is below the Total Amount Allocated, if the "Add Payment" button is clicked, the invoices will be closed and the shortfall will be written off with no GL recording.
# Navigate to the Receive Customer Payment page.
# Select the bank account where the payment will be deposited.
# Identify the customer and their branch.
 
==== 2. Allocating Payments to Invoices ====
 
# '''Listing Outstanding Invoices:'''
#* If the customer has any outstanding invoices, they will be listed.
# '''Allocating Full Payment:'''
#* To allocate the full payment amount to an invoice, simply check the corresponding checkbox.
# '''Partial Payment Allocation:'''
#* If the payment amount is not sufficient to cover the full invoice, do not check the checkbox.
#* Instead, enter the payment amount in the "This Allocation" box provided.
 
==== 3. Calculating Total Allocated Amount ====
 
# '''Automatic Calculation:'''
#* The system will automatically calculate and display the total allocated amount in the "Total Amount Allocated" box below the table.
# '''Warning:'''
#* Do not modify this calculated amount unless you are certain of the necessary changes.
#* If the amount is adjusted to exceed the Total Amount Allocated, the surplus will be recorded and can be applied to other invoices.
#* If the amount is set below the Total Amount Allocated and the "Add Payment" button is clicked, the invoices will be closed, and the shortfall will not be reflected in the General Ledger (GL) record but will be recorded as a negative outstanding balance.
 
==== 4. Rectifying Negative Outstanding Balances ====
 
# '''Navigate to Allocation:'''
#* Go to Sales > Transaction > Allocate Payments or Credit Notes.
# '''Show Settled Items:'''
#* Check the "Show Settled Items" box to display the negative outstanding balance.
# '''Adjust Allocation:'''
#* Click on the "Allocate" icon of the item to open the allocation transaction.
#* Adjust the amount in the "This Allocation" field of the corresponding item to the correct value.
#* Click "Process" to re-allocate the amount correctly, rectifying the payment or allocation.

Latest revision as of 13:27, 29 July 2024

Receive Customer Payment

The Receive Customer Payment interface allows users to efficiently process and record customer payments. Follow these steps to ensure accurate and efficient handling of customer payments.

1. Accessing the Interface

  1. Navigate to the Receive Customer Payment page.
  2. Select the bank account where the payment will be deposited.
  3. Identify the customer and their branch.

2. Allocating Payments to Invoices

  1. Listing Outstanding Invoices:
    • If the customer has any outstanding invoices, they will be listed.
  2. Allocating Full Payment:
    • To allocate the full payment amount to an invoice, simply check the corresponding checkbox.
  3. Partial Payment Allocation:
    • If the payment amount is not sufficient to cover the full invoice, do not check the checkbox.
    • Instead, enter the payment amount in the "This Allocation" box provided.

3. Calculating Total Allocated Amount

  1. Automatic Calculation:
    • The system will automatically calculate and display the total allocated amount in the "Total Amount Allocated" box below the table.
  2. Warning:
    • Do not modify this calculated amount unless you are certain of the necessary changes.
    • If the amount is adjusted to exceed the Total Amount Allocated, the surplus will be recorded and can be applied to other invoices.
    • If the amount is set below the Total Amount Allocated and the "Add Payment" button is clicked, the invoices will be closed, and the shortfall will not be reflected in the General Ledger (GL) record but will be recorded as a negative outstanding balance.

4. Rectifying Negative Outstanding Balances

  1. Navigate to Allocation:
    • Go to Sales > Transaction > Allocate Payments or Credit Notes.
  2. Show Settled Items:
    • Check the "Show Settled Items" box to display the negative outstanding balance.
  3. Adjust Allocation:
    • Click on the "Allocate" icon of the item to open the allocation transaction.
    • Adjust the amount in the "This Allocation" field of the corresponding item to the correct value.
    • Click "Process" to re-allocate the amount correctly, rectifying the payment or allocation.
Retrieved from "https://help.highnix.com/helpwiki/index.php?title=Receive_Customer_Payment&oldid=726"