Sending of Customer Purchase Order Status

Sending of Customer Purchase Order Status

Users can easily send the Sales Order (SO) status to the customer directly from the system.

1. Navigate to Sales Mgt > Inquiry > Sales Order Inquiry and select the Sales Order for which you want to provide the status.
2. Click on the pencil icon on the right of the selected SO. The Modify Sales Order page will be displayed.
3. At the top right of the page, locate the Status pull-down menu and select the appropriate standard response.
4. Click on Commit Order Changes.
5. On the confirmation page, select the option Send the Sales Order Status. The system will then trigger the process to send the status update to the customer.