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About this Online Manual (For Accounting and ERP)
- This Online Help/User Guide is NOT a training manual. It is NOT for training users to become an Accountant or ERP specialist. It is to provide a quick access for help when the users encounter issues with using the ERP, accounting system and the POS. Of course, if the answers are not available here, users can always write to us at [email protected].
- This online Help/User Guide is constantly updated.: It may appear to users that this document is not completed as some of the subjects have no links. Yes, what you see is the structure of this guide and they are being updated every now and then.
- In the guide, please note that we use the following conventions:
- User or Users: this refer to the users of the system. We do not use the word "Customer" because we refer "Customer" as our user's customer.
- Flow Charts: The flow charts as shown in the Process Flow will help users to have a overview of the steps of what they are supposed to do when they want to perform certain task or transactions. Each of the flow chart comes with links that zoom in to detail steps and explanations.
- Screen shots: We use screen shots as necessary and provide explanation of each field items as much as possible. As there are many field items which may have shown in some other screens, user could use search to look for them. In any case, the field items are simple and easy to understand.
- Search: It may be faster for user to use Search function as can be found on the top right corner on every page. When use, it will search through the entire guide for the pattern. Once it is found, just follow the links and you may find your answers there.
- FAQ or Frequently Asked Questions: This is a very useful section. This is the section that list the issues or questions encountered by the users. The list will be updated when we receive question and feel that it is worth to share with the rest of the users.
- Error Codes: This section is a collection of all different error codes users encountered with suggested
- 'Contact Us: If there is any issues/questions that you cannot find in this guide, please feel free to write to us. We will try our best to answer and get back to you as soon as possible.
- Click on the section on the left menu that relevant to what you want to find out or Click on the Process Flow that is relevant and on the page of each flow there will be links to further help you on understanding and using the system.
- Please read the "Note:" section first
- You may search for possible answers using the "Search" function above.
- Commonly known data fields such as telephone number, email or commonly known fields will not be further explained.
- If you cannot find an answer you need, please contact us and we are happy to help.
How To Use this Online Manual
This online manual has a navigation sidebar on the left with the main categories and sub-categories. You can only click on the sub-categories to zoom in to the respective topics. For example, if you want to know more about something related to Finance, then on the left hand menu, just expand it and you will see the relevant topics which prefixed with ">>".
Frequently Asked Questions (FAQ) and How To
The FAQ is a collection of all the questions commonly asked by our users or some specific questions which are rarely asked but they are important to share with other users. There are users ask "How to create a Quotation". Such question will be grouped under the "FAQ / How To".
Error Codes
In the Highnix ERP system, Error Codes serve as indicators of common issues or warnings that appear on the user interface when certain unauthorized or invalid actions are attempted. These error messages are crucial for maintaining data integrity and ensuring the smooth operation of the system.
Example Error Message:
Error Message: This document cannot be processed due to insufficient quantities for marked items.
This error message may appear when a user attempts to process a delivery but there is an inadequate stock of one or more products required for the transaction. Unless the system configuration permits negative inventory, such transactions are prohibited to safeguard the accuracy of your system data.
Understanding Error Codes:
- Identification: Error codes are typically accompanied by a brief description or message that provides insights into the nature of the issue. Users can use this information to diagnose and address the problem effectively.
- Preventing Data Inconsistencies: Highnix ERP's error codes are designed to prevent actions that could lead to data inconsistencies or inaccuracies within the system. For instance, disallowing transactions with insufficient stock helps maintain precise inventory records.
- Customization: Depending on the system configuration, certain error codes and their associated actions may be customizable to align with your specific business rules and requirements.
- Resolution: Error codes often guide users toward the steps they need to take to resolve the issue. This may include adjusting quantities, seeking managerial approvals, or following other predefined processes.
By understanding and appropriately responding to these error codes, users can ensure the integrity of their data and enhance the efficiency and reliability of the Highnix ERP system.